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A leading UK insurance and financial services company is seeking a Digital Business Analyst to drive digital transformation. The role involves delivering customer-focused solutions, collaborating with stakeholders, and improving user experience. This hybrid position offers substantial professional development opportunities and rewards.
Digital Business Analyst
About the role
NFU Mutual is embracing a digital transformation, and we’re looking for a skilled Digital Business Analyst to play a pivotal role in shaping and delivering customer-focused solutions across our digital platforms. Sitting within our Group IT division, this is an exciting opportunity to influence how we understand, design, and improve our customer journeys. This is a fantastic opportunity for an experienced and customer-centric Digital Business Analyst to join a forward-thinking team.
In this role, you’ll be focused on delivering brand-new digital products, while also contributing to Business-as-Usual services. Working closely with product owners, solution designers, and other stakeholders, you’ll break down business requirements into deliverable components, define processes, and support user story development. You’ll also play a key part in mapping out the customer journey, helping ensure any product changes or new features meet business needs and enhance the user experience.
We’re on a journey to evolve our digital capabilities and are looking for someone who can help shape and embed that transformation across the business, always keeping the customer at the centre.
About you
You’re an experienced Business Analyst who can see the bigger picture and translate it into actionable outcomes. Comfortable balancing project and operational work, you combine analytical thinking with a strong understanding of the customer experience. We’re looking for a strong communicator with a collaborative mindset and a passion for driving meaningful digital change.
You will also:
Internally, this role is known as Business Analyst.
This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, and we welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years, we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work,” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK,’ the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognized as a certified UK Top Employer by the Top Employers Institute in 2023, 2024, and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognize and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.