Digital Business Analyst

Starr Underwriting; Stratford-upon-Avon; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading UK insurance and financial services company is seeking a Digital Business Analyst to drive digital transformation. The role involves delivering customer-focused solutions, collaborating with stakeholders, and improving user experience. This hybrid position offers substantial professional development opportunities and rewards.

Benefits

Annual bonus (up to 17.5% of salary)

Contributory pension scheme

25 days annual leave plus bank holidays

Family Friendly policy

Health and wellbeing plan

Employee discounts on NFU Mutual insurance policies

Qualifications

• Experience in a digital or customer-facing environment.
• Understanding of full software development lifecycle.
• Strong communicator and collaborator.

Responsibilities

• Translate business needs into actionable solutions.
• Support delivery of new digital products.
• Map out customer journeys.

Skills

Analytical thinking

Communication

Stakeholder management

Education

Formal analysis/business analysis qualifications or equivalent industry experience

Tools

Azure DevOps

Jira

Job description

Digital Business Analyst

• Drive digital change by translating business needs into actionable, customer-focused solutions.
• Support the delivery of new digital products and contribute to ongoing BAU improvement initiatives.
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.

About the role

NFU Mutual is embracing a digital transformation, and we’re looking for a skilled Digital Business Analyst to play a pivotal role in shaping and delivering customer-focused solutions across our digital platforms. Sitting within our Group IT division, this is an exciting opportunity to influence how we understand, design, and improve our customer journeys. This is a fantastic opportunity for an experienced and customer-centric Digital Business Analyst to join a forward-thinking team.

In this role, you’ll be focused on delivering brand-new digital products, while also contributing to Business-as-Usual services. Working closely with product owners, solution designers, and other stakeholders, you’ll break down business requirements into deliverable components, define processes, and support user story development. You’ll also play a key part in mapping out the customer journey, helping ensure any product changes or new features meet business needs and enhance the user experience.

We’re on a journey to evolve our digital capabilities and are looking for someone who can help shape and embed that transformation across the business, always keeping the customer at the centre.

About you

You’re an experienced Business Analyst who can see the bigger picture and translate it into actionable outcomes. Comfortable balancing project and operational work, you combine analytical thinking with a strong understanding of the customer experience. We’re looking for a strong communicator with a collaborative mindset and a passion for driving meaningful digital change.

You will also:

• Have worked within a digital (desirable) or customer-facing environments, with experience of business analysis across the full software development lifecycle, both Waterfall and Agile methodologies, with a desire to work more iteratively (Scrum/Kanban).
• Skilled in customer journeys and process mapping, requirements elicitation, creating user stories, and supporting value case definition.
• Confident working with diverse stakeholders including product owners, solution designers, and operational teams. A strong communicator and collaborator, comfortable bridging business and technical teams.
• An appreciation for technology (highly desirable) and experience of using collaboration tools like Azure DevOps (desirable), or similar tools like Jira.
• Experience in an Insurance, investments, and pensions environment (desirable).
• Degree, ISEB, or other formal analysis/business analysis qualifications or equivalent industry experience (desirable).

Internally, this role is known as Business Analyst.

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, and we welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £55,000 - £60,000 + Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – T&Cs apply
• Health and wellbeing plan - cashback for dentist, opticians, physio, and more
• Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years, we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work,” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK,’ the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognized as a certified UK Top Employer by the Top Employers Institute in 2023, 2024, and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognize and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.