Digital Business Analyst

Mace Group; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits a talented Business Analyst to join a forward-thinking company. This role involves working on high-impact client-facing projects, fostering relationships with stakeholders, and driving business process improvements. You'll engage with IT providers, create detailed documentation, and contribute to a culture of knowledge sharing. With a focus on delivering value-added solutions, this position offers a chance to make a significant impact in a dynamic environment. If you're ready to take your career to the next level in a supportive and innovative setting, this could be the perfect fit for you.

Benefits

Flexible working options

Employee Referral Scheme

Diversity and inclusion initiatives

Qualifications

• Experience as a Business Analyst across various IT projects.
• Formal Business Analysis certification preferred.

Responsibilities

• Support stakeholders in defining and prioritizing solution requirements.
• Create and refine epics, user stories, and acceptance criteria.

Skills

Business Analysis

Problem-solving

Communication Skills

Analytical Skills

Project Management

Education

Business Analysis Certification (e.g., IIBA)

Project Management Certifications (e.g., PRINCE2, Agile)

Tools

Microsoft Office

Visio

MS Project

Job description

Position status: This opportunity is for a bid, so it is not yet a secured role. If you would like to be considered as we progress with this position, please click to apply.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

An exciting opportunity has arisen for a talented and self-motivated Business Analyst to join our growing Business Analysis Centre of Excellence (BACoE). The centre advocates and champions knowledge sharing of Business Analysis best practices, tools, and techniques to drive innovation and continuous business process improvement.

Working on multiple high-impact client-facing projects, the Business Analyst will play a pivotal role in fostering professional relationships with senior stakeholders and subject matter experts to identify and analyze business needs.

Typical projects may include:

• Software selection, procurement, and implementation.
• Implementation of standard Mace software solutions.
• Office infrastructure setup and office moves.
• Whole IT strategy delivery for a project or programme.
• Information security projects including implementation of an Information Security Management System (ISMS) and certification to ISO27001.
• Disaster recovery and business continuity planning.
• Selection of outsourced and managed IT services suppliers.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel

The Business Analyst will lead in analyzing and resolving client business problems by critically assessing information gathered through various elicitation techniques, driving business process improvements, and articulating the rationale for change.

Through interviews and workshops, the Business Analyst will define, prioritize, and document requirements into a Business Requirements Specification to evaluate and deliver value-added solutions aligned with client strategic objectives.

You’ll be responsible for:

• Supporting stakeholders in identifying, defining, and prioritizing solution requirements, securing sign-offs as appropriate.
• Creating and refining epics, user stories, and acceptance criteria.
• Engaging with IT software and service providers, supporting user acceptance testing, product design, and development to ensure solutions meet end-user needs and business goals.
• Developing a strong understanding of the client's IT environment, business goals, priorities, processes, and system interactions.
• Liaising with stakeholders to understand business problems and identify solutions to address limitations and pain points.
• Investigating business scenarios through interviews, brainstorming, and workshops to draw relevant conclusions.
• Applying analytical tools such as gap analysis, SWOT, options analysis, wireframing, and prototyping.
• Producing high-quality documentation including specifications, user guides, testing, training materials, and post-implementation documents.
• Building professional relationships with stakeholders at all levels to manage expectations around scope, delivery, and timelines.
• Collaborating with project teams to understand data management and reporting practices.
• Contributing to standard practices and processes for the business analysis centre of excellence.
• Supporting the development of resources and materials for the business analysis toolkit.
• Establishing and chairing focus/steering groups within client projects when required.
• Supporting smaller project tasks to ensure successful delivery.
• Undertaking maturity assessments related to IT processes and services.

You’ll need to have:

• Experience as a Business Analyst across various IT projects.
• Formal Business Analysis certification (e.g., IIBA) preferred.
• Project management certifications such as PRINCE2, Agile, APM, CAPM are desirable.
• Proven success in delivering full lifecycle IT projects.
• Knowledge of IT project management methodologies including waterfall and agile.
• Strong organizational, problem-solving, and decision-making skills.
• Analytical and detail-oriented mindset.
• Ability to manage multiple projects and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Team-oriented attitude, willing to advise and guide others.
• Proficiency in Microsoft Office, Visio, MS Project.
• Experience in the construction sector is a plus.

You’ll also have:

• Security clearance for UK projects and security-restricted work.
• Work and residency permits for the UK.

Mace is an inclusive employer and welcomes diverse candidates. Even if you do not meet all criteria, please apply as you may still be a strong candidate for this or other roles. We are open to flexible, part-time, and hybrid working options where suitable.

Remember to check our Employee Referral Scheme and use the ‘Refer a friend’ feature within the relevant job posting to recommend talented contacts.