Digital Business Analyst

Howden; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global insurance firm is seeking a Digital Business Analyst to bridge the gap between customers and stakeholders. Responsibilities include gathering and analyzing requirements, creating user stories, and collaborating with diverse teams. The ideal candidate has experience in Agile environments and excellent communication skills. This role offers a fixed-term contract with flexible working arrangements.

Benefits

Flexible working hours

Support for reasonable adjustments

Career progression opportunities

Qualifications

• Proven experience as a Business Analyst in a digital or cloud environment.
• Strong understanding of Agile methodologies and user stories.
• Excellent communication and facilitation skills.

Responsibilities

• Engage with customers and stakeholders to gather requirements.
• Translate requirements into actionable user stories.
• Act as the primary liaison between stakeholders and the development team.

Skills

Stakeholder Engagement

Communication Skills

Agile Methodologies

User Story Creation

Requirements Analysis

Tools

Azure Boards

Microsoft Teams

Visio

OneNote

SharePoint

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Overview: The Digital Business Analyst will play a pivotal role in bridging the gap between customers, stakeholders, and the engineering team. The primary responsibility is to elicit, analyze, and document customer requirements, translating them into actionable user stories and work items within Azure Boards. The role requires strong communication, analytical, and technical skills, with a focus on Agile delivery and continuous improvement.

Key Responsibilities

• Requirements Elicitation & Analysis – Engage with customers and stakeholders to understand business needs, pain points, and desired outcomes.
• Facilitate workshops (using Microsoft Teams, OneNote, or similar tools) to capture requirements and clarify objectives.
• Analyze and document requirements, ensuring they are clear, concise, and testable.
• User Story Creation & Management – Translate business requirements into user stories, acceptance criteria, and supporting documentation within Azure Boards.
• Ensure user stories are written from the end-user's perspective, focusing on value and outcomes.
• Refine and prioritize the backlog, collaborating with product owners and technical leads to ensure alignment with business goals.
• Use tagging, backlog ordering, and discussion threads in Azure Boards to manage and track work items.
• Stakeholder Collaboration – Act as the primary liaison between business stakeholders and the development team.
• Maintain open communication channels, providing regular updates on requirements status and backlog progress.
• Support backlog refinement sessions, sprint planning, and retrospectives.
• Process & Tooling – Leverage Azure Boards as the single source of truth for work items, ensuring traceability from requirements to delivery.
• Utilize backlog queries, analytics, and delivery plans to support planning and reporting.
• Where needed, use visualization tools (e.g., Visio, Azure DevOps Wiki, Mermaid diagrams) to clarify workflows and data flows.
• Support documentation and sign-off processes using SharePoint.

Essential Skills & Experience

• Proven experience as a Business Analyst in a digital or cloud environment, preferably with Azure Boards or similar Agile work management tools.
• Strong understanding of Agile methodologies and the role of user stories in software delivery.
• Excellent communication and facilitation skills, with experience running workshops and collaborating with diverse stakeholders.
• Ability to translate complex business requirements into clear, actionable user stories and acceptance criteria.
• Familiarity with requirements management, backlog prioritization, and analytics/reporting within Azure Boards.
• Experience with visualization and documentation tools (e.g., Visio, OneNote, SharePoint).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)