Digital Banking Support Specialist

Goldman Sachs Bank AG; Birmingham; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Marcus by Goldman Sachs is seeking a Call Center Representative in Birmingham to handle inbound calls, provide product information, and assist customers with account openings and servicing. You will build rapport, resolve issues, and escalate requests per established procedures.

The role requires strong communication, problem-solving, and teamwork in a fast-paced environment, with shift patterns across 8am–8pm. Prior retail banking or customer service experience is valued.

Qualifications

• Positive, self-directed, detail-oriented individuals with a passion to deliver exceptional service.
• Strong interpersonal and communication skills.
• Good problem-solving skills.
• Able to work independently in a team-oriented, fast-paced environment.
• Experience in retail banking or customer service is preferred.

Responsibilities

• Answer incoming calls, provide product information, and assist with account opening and servicing.
• Build rapport with customers and resolve service issues.
• Take ownership of inquiries and respond per procedures.
• Support account maintenance processes, including applications, money movement, and correspondence.
• Document all interactions and adhere to compliance policies.
• Aim for quality metrics through call recordings and audits.
• Meet targets for call quality, productivity, and customer acquisition.

Skills

Positive attitude

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Written & verbal communication

Retail banking/customer service

Job description

Marcus by Goldman Sachs is seeking a Call Center Representative in Birmingham to handle inbound calls, provide product information, and assist customers with account openings and servicing. You will build rapport, resolve issues, and escalate requests per established procedures.

The role requires strong communication, problem-solving, and teamwork in a fast-paced environment, with shift patterns across 8am–8pm. Prior retail banking or customer service experience is valued.