Client Relationship Banker: Growth, Solutions & Service

Bank of America; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bank of America in Birmingham invites applications for an in-branch Customer Associate role focused on helping clients conduct transactions and access self-service resources. The position emphasizes accurate cash handling, client conversations, and connecting customers to suitable financial solutions.

Successful candidates will build trusted client relationships, follow procedures, and work weekends or extended hours as needed to serve the community and drive responsible growth.

Qualifications

• Minimum education requirement is High School Diploma / GED or equivalent.
• Desired: Bachelor's Degree or business-related Associate’s degree.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in clients' and bank's best interest.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or equivalent

Bachelor’s Degree or related Associate’s

Job description

Bank of America in Birmingham invites applications for an in-branch Customer Associate role focused on helping clients conduct transactions and access self-service resources. The position emphasizes accurate cash handling, client conversations, and connecting customers to suitable financial solutions.

Successful candidates will build trusted client relationships, follow procedures, and work weekends or extended hours as needed to serve the community and drive responsible growth.