Digital applications specialist (Information Management) Apprentice

Historic Royal Palaces; East Hertfordshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Information Management Apprentice to join their dedicated team. This role presents a unique opportunity to support key applications like M365 SharePoint and a digital asset management system, while also providing end-user training and technical support. As you embark on this apprenticeship, you will develop essential skills in administration and user support, contributing to the efficiency of information management activities. The organization values potential and offers a nurturing environment for personal and professional growth at some of the most iconic historical sites in the world.

Qualifications

• Looking for potential rather than experience, ideal for those starting their career.
• Must be 18 years old or over by 2nd September 2025.

Responsibilities

• Provide technical support and coaching for M365 SharePoint and digital asset management.
• Manage user accounts and develop training materials.

Skills

Technical Support

Communication Skills

Data Analysis

Coaching

Administration

Education

Five GCSEs at grade C (or 4) or above

Tools

M365 SharePoint

Digital Asset Management System

Microsoft 365 Applications

Job description

Historic Royal Palaces is a team of people who love and look after six of the most wonderful palaces in the world and their magnificent historical gardens.

We are recruiting for an Information Management Apprentice, giving you a fantastic opportunity to grow and develop your skills whilst working at these historical sites.

Responsibilities

To provide end user support for key applications including HRP’s M365 SharePoint environment and digital asset management system and to provide flexible levels of support to the Information Management team across all information management activities. Whilst studying towards your apprenticeship you will also be:

System Support

• Provide technical support to end users in an efficient manner, escalating with relevant staff when necessary and maintaining communication with end users.
• Provide one-to-one coaching for users of specific applications including our Digital Asset Management system; M365 SharePoint including document libraries, communication pages and other related applications.
• Build and maintain SharePoint sites to HRP’s standardised templates and requirements.
• Document actions to ensure clear audit trails and progression of issues.
• Develop documentation and training materials for various audiences.
• Manage user account administration and permissions.
• Engage with HRP teams and stakeholders to help HRP maximise the use of M365 to meet business needs and increase productivity.
• Support and coach users in the use of standard office applications in Microsoft 365 applications and its records management-related features.
• Undertake data analysis to evidence use.
• Provide end user training and support.

Administration

• Team administration support using a variety of tools.
• Manage intranet pages under the Information Management team’s remit (departmental pages, Technical Hub, People Hub).
• Provide regular articles promoting Information Management and technical education for the HRP intranet.
• Attend bi-monthly Information Management team meetings.
• Other duties as assigned.

Requirements

More than anything we are looking for potential, but, as this Apprenticeship starts at level 3 we do have a few eligibility requirements:

• You must be 18 years old or over on 2nd September 2025.
• Live in UK (resident in country role is based).
• You must not have completed a degree or equivalent level qualification in the UK or elsewhere and not already be in full-time education.
• Five GCSEs at grade C (or 4) or above, including English, science/engineering, and mathematics (or equivalent).