Digital and Product Support Engineer

JR United Kingdom; London; On-site; GBP 23,000; Full time

Job summary

An innovative firm is seeking a passionate and tech-minded individual to join their Digital & Product Development team as a Development Support Engineer. This entry-level role offers a fantastic opportunity to kickstart your career in software development. You will provide essential technical support to over 1,000 users, troubleshoot issues, and collaborate with experienced developers. With mentorship and the potential for progression into a developer role, this position is perfect for those eager to learn and grow in a collaborative environment. Join a forward-thinking company and make a meaningful impact on their bespoke systems.

Qualifications

• Eager to learn and thrive in collaborative environments.
• Curious, tech-minded problem-solver with a passion for technology.

Responsibilities

• Provide first-line technical support for over 1,000 users.
• Troubleshoot and resolve issues in bespoke systems built with Microsoft technologies.
• Log and manage bugs using Jira.

Skills

Problem-solving

Communication

Basic SQL knowledge

Familiarity with Microsoft Office

Tools

Jira

SQL Server

Job description

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Digital and Product Support Engineer, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Development Support Engineer - Entry-Level Opportunity

Location: Chiswick Business Park, London

Department: IT - Digital & Product Development

Salary: £23,000

Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.

About the Role

As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.

What You'll Do

• Provide first-line technical support for over 1,000 users.
• Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.
• Identify and escalate urgent issues to management.
• Log and manage bugs using Jira.
• Fix data issues directly in our SQL Server database.
• Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).
• Communicate effectively with users via phone, video, chat, and email.
• Work with a development team releasing new updates every two weeks.
• Receive mentorship with potential progression into a developer role.

About You

You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.

Essential Skills

• Solid problem-solving ability
• Strong communication skills
• Basic knowledge of SQL
• Familiarity with Microsoft Office

Desirable

• Basic ability to read code
• Experience using Jira