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Digital and Product Support Engineer
TN United Kingdom
London
On-site
GBP 23,000
Full time
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Job summary
A forward-thinking company is seeking a passionate Development Support Engineer to join their innovative Digital & Product Development team. This entry-level role offers an exciting opportunity to support bespoke systems and ensure smooth operations across 60 offices. You'll collaborate with experienced developers and have the chance to resolve technical issues, log bugs, and improve user experiences. With mentorship available, this position is perfect for those eager to launch their software development career in a dynamic and collaborative environment. If you're ready to embrace technology and problem-solving, this is the role for you!
Qualifications
- Entry-level role ideal for tech-minded problem-solvers eager to learn.
- Support bespoke systems and collaborate with developers.
Responsibilities
- Provide first-line technical support for over 1,000 users.
- Troubleshoot issues in bespoke systems and log bugs using Jira.
Skills
Education
Tools
Job description
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London, United Kingdom
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a8397d580a97
3
18.04.2025
02.06.2025
Development Support Engineer - Entry-Level Opportunity
Location: Chiswick Business Park, London
Department: IT - Digital & Product Development
Salary: £23,000
Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.
As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.
- Provide first-line technical support for over 1,000 users.
- Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.
- Identify and escalate urgent issues to management.
- Log and manage bugs using Jira.
- Fix data issues directly in our SQL Server database.
- Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).
- Communicate effectively with users via phone, video, chat, and email.
- Work with a development team releasing new updates every two weeks.
- Receive mentorship with potential progression into a developer role.
You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.
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