Digital and Product Support Engineer

ZipRecruiter; Greater London; On-site; GBP 23,000; Full time

Job description

Job Description

Development Support Engineer - Entry-Level Opportunity
Location: Chiswick Business Park, London
Department: IT - Digital & Product Development
Salary: £23,000

Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.

About the Role

As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.

What You'll Do

• Provide first-line technical support for over 1,000 users.

• Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.

• Identify and escalate urgent issues to management.

• Log and manage bugs using Jira.

• Fix data issues directly in our SQL Server database.

• Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).

• Communicate effectively with users via phone, video, chat, and email.

• Work with a development team releasing new updates every two weeks.

• Receive mentorship with potential progression into a developer role.

About You

You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.

Essential Skills:

• Solid problem-solving ability

• Strong communication skills

• Basic knowledge of SQL

• Familiarity with Microsoft Office

Desirable:

• Basic ability to read code

• Experience using Jira