Digital and HR administrator

Integrated Care System; Ramsbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

An Integrated Care System is seeking a Digital & HR Administrator to provide pivotal administrative support across the East Kennet Primary Care Network. The role involves coordinating digital transformation initiatives, monitoring performance metrics, and engaging with stakeholders to enhance patient care. Ideal candidates will possess strong organizational and communication skills, with experience in healthcare and familiarity with digital systems like SystmOne.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple tasks effectively.
• Experience working in a healthcare or NHS setting.

Responsibilities

• Assist in administration of digital transformation projects.
• Support data collation and validation for performance monitoring.
• Act as a communication hub for PCN practices.

Skills

Administrative skills

Organisational skills

Communication skills

Confidentiality

Healthcare experience

Familiarity with digital systems

Tools

SystmOne

Job description

TheDigital & HR administrator will provide high-quality administrative andcoordination support to the Digital and Transformation function within the East Kennet Primary Care Network (PCN), which covers a rural Wiltshire population.

Main duties of the job

The role supports increased access to care and improved patient outcomes by assisting in the adoption of new technologies, improving efficiencies, maintaining digital systems, supporting data accuracy, and enabling effective communication across PCN member practices.

This role is pivotal in ensuring that transformation and digital initiatives are delivered smoothly by providing centralised admin support, supporting operational performance, and ensuring alignment with local and national priorities.

The post holder will be expected to work from various locations across the PCN.

About us

East Kennet PCN comprises of four GP practices: Kennet & Avon Medical Partnership; Ramsbury & Wanborough Surgery; Old School Surgery, Bedwyn and Burbage Surgery, serving a population of approximately 37000 patients in a rural setting.

The PCN employs clinical pharmacists, paramedic, social prescribers, care coordinators, health and wellbeing coaches, GPA's.

This role is to work across the PCN.

Job responsibilities

Key Responsibilities

• Assist in the coordination and administration of digital transformation projects across the PCN.
• Support the roll-out and adoption of new digital tools and technologies in practices to improve patient access and experience.
• Monitor and update systems used to enhance digital maturity across the PCN, including assisting with NHS Digital tools and dashboards.
• Provide administrative support for digital training sessions or information sharing within practices.

Data and Performance Monitoring

• Support the collation, validation, and reporting of data used to understand demand, capacity, and performance.
• Use existing systems to help track KPIs (including IIF) and performance metrics across PCN services.
• Identify and flag areas for improvement based on data trends or inconsistencies.

Stakeholder Engagement & Communication

• Act as a central communication hub for practices within the PCN regarding digital and operational matters.
• Support engagement with internal and external stakeholders through meeting coordination, preparation of agendas/minutes, and action tracking.
• Assist with the dissemination of information, newsletters, and digital updates.

Operational Administration

• Maintain accurate records of funding streams, such as ARRS (Additional Roles Reimbursement Scheme).
• Help coordinate recruitment processes and HR-related tasks in collaboration with PCN Transformation Manager.
• Onboard new PCN staff.
• Ensure PCN policies are kept up to date.
• Support procurement processes for IT and digital tools by preparing documentation and liaising with suppliers.
• Ensure all invoices and payroll timesheets/expense claims are processed in a timely manner.
• Support PCN Transformation Manager with administrative tasks.

Organisational Development Support

• Assist in coordinating training and development of PCN staff.
• Help manage HR-related systems, workforce documentation, and annual leave logs for ARRS staff.

Governance and Reporting

• Support the collation and submission of data for national and local transformation initiatives.

Person Specification

Experience

• Excellent administrative and organisational skills
• Ability to manage multiple tasks and priorities effectively
• Strong written and verbal communication skills
• Ability to work with confidentiality and discretion
• Experience working in a healthcare or NHS setting
• Knowledge of SystmOne, or other clinical systems
• Familiarity with NHS digital transformation initiatives
• Understanding of Primary Care Networks and ARRS roles
• Experience supporting financial or HR processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceStarting salary £13.50 per hour