Digital Adoption & Learning Manager

Grant Thornton; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm seeks a Digital Adoption & Learning Manager to enhance user experience across digital tools. You will be responsible for content creation, user training, and adoption metrics. Ideal candidates have strong experience with VisualSP and UX principles. This role offers hybrid working and is pivotal in driving user engagement and success.

Benefits

Flexible working options

Support for community engagement

Work-life balance support

Qualifications

• Must have strong analytical skills to inform future content creation.
• Experience in managing vendor relationships.
• Ability to conduct training sessions and support digital content creators.

Responsibilities

• Lead the creation and management of digital adoption content.
• Implement feedback loops and analyze user feedback.
• Develop engaging digital content including tutorials and guides.
• Monitor and report on the effectiveness of digital adoption initiatives.

Skills

Advanced proficiency with VisualSP or similar digital adoption platform

Proven experience in digital adoption, product success, or related fields

Solid understanding of UX principles and digital adoption strategies

Ability to analyze user feedback and performance metrics for improvements

Tools

Microsoft Clarity

PowerBI

Job description

Digital Adoption & Learning Manager

Flexible on GTUK location, hybrid working

NEW GROUND WON’T BREAK ITSELF.

Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our software platforms. The ideal candidate will be proactive, able to work independently with minimal supervision, and collaborate effectively with a diverse range of stakeholders.

Responsibilities

1. Superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
2. Implement feedback loops, gather, and analyze user feedback to inform future content creation and process improvements.
3. Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users, leveraging existing content and SME knowledge.
4. Utilize Microsoft Clarity and PowerBI to view usage metrics and insights, understanding user behavior to improve digital adoption.
5. Identify pain points and provide solutions to continuously improve the end-user experience.
6. Conduct regular training sessions and support a community of Digital Adoption Content creators, including live demos and workshops. Provide ongoing support via helpdesk or support teams.
7. Manage relationships with vendors and their customer success teams.
8. Monitor and report on the effectiveness of digital adoption initiatives, using data to drive improvements.

Minimum Criteria

1. Advanced proficiency with VisualSP or similar digital adoption platform.
2. Proven experience in digital adoption, product success, or related fields.
3. Solid understanding of UX principles and digital adoption strategies.
4. Ability to analyze user feedback and performance metrics for improvements.

Preferred Skills

1. Proficiency with Microsoft Clarity, PowerBI, and other tools.
2. Team management experience.
3. Excellent communication skills.
4. Ability to collaborate with cross-functional teams and vendors.
5. Strong problem-solving skills and proactive approach.

Our Culture

We value diversity, inclusivity, and the contributions of all our people. Our culture encourages bringing your whole self to work and pursuing passions both inside and outside of work.

Beyond the Job

We support flexible working options and believe in work-life balance. Our impact extends beyond the workplace through community engagement, charity work, and supporting entrepreneurs globally. Our values include purposefulness, curiosity, candor, and kindness.

Join us if you want to contribute, innovate, and make a difference in a supportive environment.