Digital Adoption & Learning Manager

Grant Thornton; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A UK-based consulting firm is seeking a Digital Adoption & Learning Manager to enhance the end-user experience across its software portfolio. This hybrid role involves managing the VisualSP product, creating engaging content, and implementing strategies to ensure successful software adoption. The ideal candidate will possess advanced proficiency with VisualSP, experience in digital adoption, and excellent communication skills, all within a supportive and flexible work culture.

Benefits

Flexible working options

Diversity and inclusion initiatives

Opportunities to pursue passions

Qualifications

• Advanced proficiency with VisualSP or similar digital adoption platform.
• Proven experience in digital adoption or related field.
• Solid understanding of UX principles.

Responsibilities

• Lead conversations to create and manage digital adoption content.
• Gather user feedback to inform content creation.
• Develop engaging digital content like tutorials and guides.

Skills

VisualSP proficiency

Digital adoption experience

Excellent communication

Collaborative ability

Problem-solving skills

Tools

Microsoft Clarity

PowerBI

Job description

Digital Adoption & Learning Manager

Flexible on GTUK location, hybrid working

NEW GROUND WON’T BREAK ITSELF.

Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to work independently with minimal supervision, and collaborate effectively with diverse stakeholders.

Key Responsibilities

1. Superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
2. Implement feedback loops and gather and analyze user feedback to inform future content creation and process improvements.
3. Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users, leveraging existing content and SME knowledge.
4. Utilize Microsoft Clarity and PowerBI to view usage metrics and insights, understanding user behavior to improve digital adoption.
5. Continuously improve the end-user experience by identifying pain points and providing solutions through digital adoption strategies.
6. Conduct regular training sessions and provide ongoing support to a community of Digital Adoption Content creators, including live demos and workshops. Provide continuous support through a helpdesk or support team.
7. Manage and lead relationships with the vendor via their customer success team.
8. Monitor and report on the effectiveness of digital adoption initiatives, using data to drive improvements.

Minimum Criteria

1. Advanced proficiency with VisualSP or similar digital adoption platform.
2. Proven experience in digital adoption, product success, or related field.
3. Solid understanding of UX principles and their application in digital adoption.
4. Ability to analyze user feedback and performance metrics for improvements.

Preferred Skills

1. Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
2. Team management experience.
3. Excellent communication skills.
4. Ability to collaborate with cross-functional teams and vendors.
5. Strong problem-solving skills and a proactive approach.

Our Culture

At Grant Thornton, we value diversity and inclusion, fostering an environment where everyone can bring their whole selves to work. We interact with leaders interested in your growth and provide opportunities to pursue passions both inside and outside of work.

Beyond the Job

We support flexible working options to help balance work and life. Our impact extends beyond daily tasks, including secondments, charity fundraising, and supporting entrepreneurs globally. Our values—purposefully driven, actively curious, and candid but kind—guide us to do what’s right for our firm, clients, and communities.