Digital Adoption & Learning Manager

Grant Thornton; Glasgow; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy firm is seeking a highly skilled Digital Adoption & Learning Manager to enhance end-user experiences with digital tools. This role involves leading content creation for software platforms, analyzing user feedback, and providing training and support. The ideal candidate has strong experience with VisualSP, excellent communication skills, and a proactive approach to user needs. Joining this firm means contributing to a supportive culture that values diversity and encourages work-life balance.

Benefits

Flexible working options

Support for personal passions

Inclusive work culture

Qualifications

• Advanced proficiency with VisualSP or similar digital adoption platform.
• Proven experience in digital adoption or a related field.
• Solid understanding of user experience (UX) principles.

Responsibilities

• Lead creation of engaging content for our software platforms.
• Develop high-quality digital content including tutorials and guides.
• Conduct regular training sessions for Digital Adoption Product content creators.

Skills

Proactive work style

User experience analysis

Effective communication

Problem-solving skills

Tools

VisualSP

Microsoft Clarity

PowerBI

Job description

Job Description

Digital Adoption & Learning Manager

Flexible on GTUK location, hybrid working

NEW GROUND WON’T BREAK ITSELF.

Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to take initiative, work independently with minimal supervision, and collaborate effectively with a diverse range of stakeholders.

Key Responsibilities

1. Superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
2. Implement feedback loops and gather and analyze user feedback to inform future content creation and process improvements.
3. Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users in navigating our software platforms, leveraging existing content and knowledge from software SMEs.
4. Utilize Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behavior and improve digital adoption processes.
5. Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
6. Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators, including live demos and hands-on workshops. Provide continuous support through a dedicated helpdesk or support team to address user issues or questions.
7. Manage and lead the relationship with the vendor via their customer success team.
8. Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement.

Minimum Criteria

1. Advanced proficiency with VisualSP or similar digital adoption platform.
2. Proven experience in digital adoption, product success, or a related field.
3. Solid understanding of user experience (UX) principles and how they inform effective digital adoption strategies.
4. Ability to analyze user feedback and performance metrics to drive improvements.

Desirable Skills (not mandatory):

1. Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
2. Team management experience.
3. Excellent verbal and written communication skills.
4. Ability to work collaboratively with cross-functional teams, product owners/developers, and vendor support to ensure content relevance and value.
5. Strong problem-solving skills and a proactive approach to user needs.

Our Culture

At Grant Thornton, we embrace diversity and foster an inclusive culture that values difference and respects colleagues. We believe that an open and accessible environment enables our people to perform at their best and realize their potential. Our culture encourages interaction with leaders who are genuinely interested in you and what you bring to the firm. We support bringing your whole self to work and pursuing passions both inside and outside of work.

Beyond the Job

We understand that life is more than work. We offer flexible working options to help maintain a healthy work-life balance. The impact of your work extends beyond your day job—whether through secondments, fundraising, or supporting entrepreneurs in developing countries—your contributions will make a difference. Our values—purposefully driven, actively curious, and candid but kind—guide everything we do.

We seek individuals who want to contribute, generate new ideas, and exceed expectations. Join us to do what’s right—for the firm, our clients, our people, and yourself. That’s how it should be.