Digital Adoption & Learning Manager

Grant Thornton; Chelmsford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Chelmsford seeks a proactive Digital Adoption & Learning Manager to boost software adoption within their Digital, Data, and Technology function. Responsibilities include creating engaging content, acting as the product owner for VisualSP, and managing vendor relationships. Ideal candidates will possess advanced proficiency in VisualSP, strong UX knowledge, and the ability to analyze user feedback. The role supports hybrid working options.

Benefits

Flexible working options

Community engagement opportunities

Inclusive and respectful culture

Qualifications

• Minimum 5 years of experience in digital adoption, product success, or related fields.
• Ability to work independently and collaboratively with stakeholders.

Responsibilities

• Lead conversations using VisualSP to manage digital adoption content.
• Create engaging digital content including tutorials and walkthroughs.
• Monitor and report on the effectiveness of digital adoption initiatives.

Skills

Advanced proficiency with VisualSP or similar platform

Proven experience in digital adoption

Solid understanding of UX principles

Ability to analyze user feedback

Tools

Microsoft Clarity

PowerBI

Job description

Digital Adoption & Learning Manager, Chelmsford

Flexible on GTUK location, hybrid working

NEW GROUND WON’T BREAK ITSELF.

Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to take initiative, work independently with minimal supervision, and collaborate effectively with diverse stakeholders.

Role Responsibilities

1. Be a superuser of VisualSP, leveraging its capabilities to lead conversations and manage digital adoption content.
2. Implement feedback loops, gather, and analyze user feedback to inform content creation and process improvements.
3. Create high-quality, engaging digital content including tutorials, guides, and walkthroughs, utilizing existing content and SME knowledge.
4. Use tools like Microsoft Clarity and PowerBI to view usage metrics, understand user behavior, and improve digital adoption strategies.
5. Identify pain points and continuously improve the end-user experience through effective digital adoption solutions.
6. Conduct training sessions and provide ongoing support to a community of content creators, including live demos and workshops. Provide support through a helpdesk or support team.
7. Manage relationships with vendors via their customer success teams.
8. Monitor and report on the effectiveness of digital adoption initiatives, using data for continuous improvement.

Minimum Criteria

• Advanced proficiency with VisualSP or similar platform.
• Proven experience in digital adoption, product success, or related fields.
• Solid understanding of UX principles and their application to digital strategies.
• Ability to analyze user feedback and performance metrics for improvements.

Desirable Skills

• Proficiency with Microsoft Clarity, PowerBI, and other tools.
• Team management experience.
• Excellent communication skills.
• Ability to work collaboratively across teams and with vendors.
• Strong problem-solving skills and proactive approach.

Our Culture and Benefits

We foster an inclusive, respectful culture that values diversity and individual contributions. We support flexible working options to help maintain work-life balance. Our impact extends beyond the workplace through community engagement and charitable activities. We look for individuals eager to contribute, innovate, and uphold our values of purposefulness, curiosity, candor, and kindness.