Digital Adoption & Learning Manager

Grant Thornton; Cambridge; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading professional services firm is seeking a Digital Adoption & Learning Manager to enhance the user experience across their digital tools. The successful candidate will manage the creation of engaging content and monitor adoption strategies using tools like VisualSP and PowerBI. Ideal applicants are proactive, collaborative, and possess a strong understanding of UX principles.

Benefits

Flexible working options

Supportive professional environment

Work-life balance initiatives

Qualifications

• Proven experience in digital adoption or related fields.
• Ability to analyze feedback and metrics for improvements.

Responsibilities

• Lead the creation and management of digital adoption content.
• Gather and analyze user feedback to inform content creation.
• Develop engaging digital content such as tutorials and guides.
• Identify pain points and improve user experience through strategies.
• Conduct training sessions and support content creators.

Skills

Advanced proficiency with VisualSP or similar platforms

Strong understanding of UX principles

Excellent communication skills

Strong problem-solving skills

Tools

Microsoft Clarity

PowerBI

Job description

Job Title: Digital Adoption & Learning Manager

Location: Flexible on GTUK location, hybrid working

Company: Grant Thornton

Job Description:

We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our software platforms. The ideal candidate will be proactive, able to work independently, and collaborate effectively with diverse stakeholders.

Key Responsibilities:

1. Serve as a superuser of VisualSP, leading the creation and management of digital adoption content.
2. Implement feedback loops, gather and analyze user feedback to inform content creation and process improvements.
3. Develop engaging digital content such as tutorials, guides, and walkthroughs to support users, leveraging existing content and SME knowledge.
4. Utilize tools like Microsoft Clarity and PowerBI to monitor usage metrics and insights, understanding user behavior to enhance digital adoption.
5. Identify pain points and improve the user experience through effective digital strategies.
6. Conduct training sessions and support content creators, including live demos and workshops, and provide ongoing user support.
7. Manage relationships with vendors via their customer success teams.
8. Monitor and report on the effectiveness of digital adoption initiatives, using data to drive improvements.

Minimum Criteria:

• Advanced proficiency with VisualSP or similar platforms.
• Proven experience in digital adoption or related fields.
• Strong understanding of UX principles.
• Ability to analyze feedback and metrics for improvements.

Preferred Skills:

• Proficiency with Microsoft Clarity, PowerBI, and other tools.
• Team management experience.
• Excellent communication skills.
• Collaborative approach with cross-functional teams.
• Strong problem-solving skills.

Our Culture & Values:

We value diversity, inclusion, and the contributions of all our people. Our culture encourages interaction with leaders, supports work-life balance, and promotes giving back to society through various initiatives. We seek individuals eager to contribute, innovate, and uphold our values of purpose, curiosity, candor, and kindness.

Additional Information:

We offer flexible working options and aim to create a supportive environment where you can thrive both professionally and personally.