Digital Adoption & Learning Manager

Grant Thornton; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A prominent consulting firm in Birmingham is looking for a Digital Adoption & Learning Manager to enhance the user experience across their software tools. This role involves leading the creation of engaging content for digital adoption and supporting training initiatives. The ideal candidate will possess advanced skills in VisualSP and experience in digital adoption. Offering hybrid working, the firm encourages an inclusive culture that values contributions and work-life balance.

Benefits

Flexible working options

Community involvement opportunities

Support for work-life balance

Qualifications

• Advanced proficiency with VisualSP or similar platforms.
• Proven experience in digital adoption or related fields.
• Understanding of UX principles and user feedback analysis.

Responsibilities

• Lead conversations to create and manage digital adoption content.
• Analyze user feedback to inform content creation.
• Create high-quality digital content including tutorials and guides.
• Utilize usage metrics to enhance digital adoption.
• Identify pain points to improve user experience.
• Conduct training sessions for content creators.

Skills

Proficiency with VisualSP

Digital adoption experience

UX principles understanding

Analytical skills

Excellent communication

Team management

Tools

Microsoft Clarity

PowerBI

Job description

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Digital Adoption & Learning Manager, Birmingham

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

f2d81ca00a3c

Job Views:

12

Posted:

12.08.2025

Job Description:

Digital Adoption & Learning Manager

Flexible on GTUK location, hybrid working

Every day our teams help people in businesses and communities to do what is right and achieve their goals.

We are seeking a highly skilled, proactive and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximising the value of our investments and improving user experience. The role will be the product owner of our digital adoption product, VisualSP, leading the creation of engaging content and walkthroughs for our software platforms. The ideal candidate will be proactive, able to work independently, and collaborate effectively with diverse stakeholders.

Role Responsibilities

• Superuser of VisualSP, leading conversations to create and manage digital adoption content.
• Implement feedback loops, analyze user feedback to inform content creation and process improvements.
• Create high-quality digital content including tutorials, guides, and walkthroughs, leveraging existing content and SME knowledge.
• Utilize Microsoft Clarity and PowerBI to view usage metrics, understand user behavior, and enhance digital adoption.
• Identify pain points and improve user experience through effective strategies.
• Conduct training sessions and provide ongoing support to a community of content creators and users.
• Manage relationships with vendors and monitor digital adoption initiatives for continuous improvement.

Minimum Criteria

• Advanced proficiency with VisualSP or similar platforms.
• Proven experience in digital adoption or related fields.
• Understanding of UX principles and user feedback analysis.

Preferred skills include proficiency with Microsoft Clarity, PowerBI, team management, excellent communication, and collaborative working skills.

Our Culture and Beyond the Job

We foster an inclusive, respectful culture that values individual contributions and diversity. We support flexible working options and encourage work-life balance. Our impact extends beyond work, including community involvement and societal contributions. We seek individuals eager to contribute, innovate, and uphold our values of purpose, curiosity, candor, and kindness.