Digital Adoption & Experience Lead

Ricoh; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Digital Adoption & Experience Lead in London to define and execute a digital adoption roadmap. This role requires a strong background in leading digital transformation initiatives, excellent communication skills, and the ability to foster a culture of continuous learning. Competitive salary and industry-leading benefits offer a great opportunity for career development.

Benefits

Competitive salary package

Industry leading benefits

Career development opportunities

Qualifications

• Demonstrated success in digital transformation initiatives.
• Proven experience in a senior IT leadership role.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Define and execute a digital adoption roadmap.
• Lead the rollout of digital adoption platforms.
• Champion a human-centric approach to digital experience.
• Design and deliver training programs for digital transformation.
• Establish governance frameworks for digital adoption.

Skills

Digital transformation initiatives

Leadership in IT roles

Strategic thinking

Communication skills

Problem-solving skills

Managing multiple projects

Knowledge of ITIL best practices

Workplace analytics

Stakeholder engagement

Education

STEM based academic pedigree

Tools

DAPs like WalkMe, Whatfix

Job description

Social network you want to login/join with:

Digital Adoption & Experience Lead, London

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Client:

Ricoh

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e77d4bf1909d

Job Views:

10

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

What you will be doing

• Define and execute a digital adoption roadmap aligned with business goals and platform engineering strategy.
• Lead the rollout of digital adoption platforms (DAPs) and in-app guidance tools to improve onboarding, proficiency, and engagement
• Partner with product owners and engineering teams to embed adoption metrics into platform KPIs.

Employee Experience Design

• Champion a human-centric approach to digital experience, informed by behavioural insights and user feedback
• Collaborate with UX/UI designers and business analysts to optimise workflows and reduce digital friction
• Use analytics to identify pain points and continuously improve the digital journey.

Change Enablement & Training

• Design and deliver training programmes, toolkits, and communications to support digital transformation initiatives
• Act as a change agent, fostering a culture of digital curiosity and continuous learning.
• Coordinate with HR, IT, and business units to ensure adoption efforts are inclusive and scalable.

Stakeholder Engagement & Governance

• Serve as the voice of the employee in digital workplace decisions.
• Establish governance frameworks for digital adoption and experience standards.
• Report on adoption metrics, sentiment trends, and ROI to senior leadership

You will ideally have

Education

• Ideally candidates will have evidence of a STEM based academic pedigree.

Successful candidates will ideally have the below key skills & experience:

• Demonstrated success in leading digital transformation initiatives and managing digital workplace technologies.
• Proven experience in a senior IT leadership role.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Knowledge of ITIL best practices and industry standards.
• Familiarity with DAPs (e.g. WalkMe, Whatfix), M, and collaboration platforms.
• Strong communication and facilitation skills across technical and non-technical audiences.
• Data-driven mindset with experience in workplace analytics and feedback loops
• Innovative and forward-thinking.
• Customer-focused with a strong commitment to delivering high-quality solutions.
• Collaborative and able to build strong relationships across the organization.

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.