Digital Administrator - Fixed Term Contract

TN United Kingdom; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Digital Administrator to join their dynamic team. This role involves providing exceptional customer service support for users of the company's website and social media platforms. You will play a key role in enhancing member communication and optimizing user journeys as part of an ongoing digital transformation initiative. With a focus on customer engagement, this position offers a unique opportunity to contribute to innovative digital marketing strategies and improve user experiences. Join a forward-thinking organization that values your input and creativity in a collaborative environment.

Benefits

33 days holiday including public holidays

Birthday Day off

Qualifications

• Experience in customer service and digital communication.
• Familiarity with content management systems like Sitecore.

Responsibilities

• Support customers via email, phone, and social media.
• Assist in digital communication and engagement strategies.

Skills

Customer Service

Digital Communication

Social Media Management

Education

Bachelor's Degree

Tools

Sitecore CMS

Job description

Digital Administrator - Fixed Term Contract, Hamble-le-Rice

Client: RYA

Location: Hamble-le-Rice, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9a1051f86ffa

Job Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

The Royal Yachting Association is seeking a Digital Administrator to support the digital team in providing customer service support for users of the RYA website and social media platforms. You will be responsible for addressing customer problems, requests, and feedback through email, phone, and social media channels.

The digital infrastructure was upgraded in May 2021 with a Sitecore Content Management System, marking the beginning of a multi-year digital transformation journey. The next steps include enhancing communication with members, optimizing user journeys, and increasing personalization of digital marketing activities.

Responsibilities:

• Support customers via email, phone, and social media
• Assist in digital communication and engagement strategies
• Contribute to ongoing digital transformation initiatives

Benefits:

• 33 days holiday including public holidays (pro-rata)
• Your Birthday Day off