Digital Administrator

TESTQ TECHNOLOGIES LTD; East Midlands; On-site; GBP 31,000 - 50,000; Full time

Job summary

An IT services company in Leicester is looking for a Digital Administrator. The role involves maintaining digital systems, providing technical support, and managing user accounts. Candidates should have experience with digital tools and platforms, ideally with proficiency in SharePoint and WordPress, and a bachelor's degree in a relevant field. The position offers a competitive salary ranging from £31,000 to £50,000 per annum.

Qualifications

• 2+ years of experience in a content marketing firm.
• Experience with digital transformation projects.
• Certifications like CompTIA A+ or MCITP are a plus.

Responsibilities

• Maintain and administer digital systems and platforms.
• Provide first-line technical support for internal users.
• Manage user accounts, permissions, and configurations.
• Support the implementation of new digital tools.

Skills

Proficient in SharePoint

Experience with Office 365

Familiarity with WordPress

Understanding of SEO principles

Solid knowledge of HTML and CSS

Experience with digital marketing tools

Knowledge of database management

Experience with AWS or Azure

Proficiency in reporting tools

Skills in automation tools

Education

Bachelor's degree in Knowledge Management

Tools

SharePoint

Office 365

WordPress

Power Automate

Jira

Job description

Reference: TQ2425_3131_433
Vacancy: 1
Job title: Digital Administrator
Location: Leicester

Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.
This opportunity is in the solution design and development arena for Digital Administrator who understand and communicate complex technical information, serve as a liaison between clients and technical teams, and provide strategic solutions that meet client needs.

Job Description (Main Duties and Responsibilities)
Maintain and administer digital systems and platforms, such as content management systems (CMS), intranet, and collaboration tools.
Provide first-line technical support for internal users, resolving issues related to access, digital workflows, and platform functionality.
Monitor system performance and ensure uptime and responsiveness of digital services.
Manage user accounts, permissions, and system configurations.
Assist in software updates, backups, and system maintenance tasks.
Support the implementation of new digital tools and platforms.
Collaborate with the IT and communications teams to ensure digital content and assets are accurate and up-to-date.
Generate system usage reports and help identify opportunities for improvement or automation.
Ensure compliance with data protection and IT security policies.
Provide technical support to users on digital platforms, troubleshooting issues and ensuring prompt resolution.
Manage databases and ensure data integrity, including regular backups and security protocols.
Conduct training sessions for employees on digital tools and platforms to enhance usability and efficiency.
Manage integration of digital systems with other organizational tools and platforms.
Implement and monitor security measures to protect digital assets and sensitive information.
Administer and maintain digital platforms, including websites, content management systems (CMS), and collaboration tools.
Ensure the website content is user-friendly, optimized, and relevant to industry practices to reduce bounce rate
Translate data findings into content solutions by researching current and emerging trends, web analytics, etc.
Manage multiple content priorities by implementing content management tools to streamline workflow and efficiency
Maintain documentation of digital processes, procedures, and configurations.

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
Proficiency in administering digital tools and platforms (e.g., SharePoint, Office 365, CMSs, ticketing systems).
2+ years of experience with a content marketing firm
Proficiency in one or more CMS; WordPress is preferred
Experience in with SEO principles and digital marketing tools
Solid understanding of HTML formatting, CSS Framework, Web Development framework, Photoshop editing, digital platforms, CMS, and web technologies.
Knowledge of database management and data security best practices.
Familiarity with cloud computing platforms (e.g., AWS, Azure)
Experience with analytics tools and reporting.
Proficiency in system administration and troubleshooting.
Experience with digital transformation projects.
Knowledge of automation tools (e.g., Power Automate) or low-code platforms.
Familiarity with helpdesk and ticketing systems like ServiceNow, Fresh service, or Jira.
Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is a plus.

Other Key skills:
Good analytical and Problem-solving skills
Good communication skills
A thorough approach and Self starter
Focus on quality and delivery
Working together in teams.
Leadership and effective decision making.
Flexible Attitude
Excellent customer service

Qualifications: Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, or a related field.
Salary: GBP 31000 to 50000 per annum
Published Date: 1st July 2025
Closing Date:30th July 2025
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available]