Digital Account Manager

TN United Kingdom; Plymouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Client/Account Manager to enhance client relationships and drive retention. This role emphasizes a work-life balance with a unique 9-day fortnight schedule, allowing every other Friday off. You will be at the forefront of managing client accounts, leading delivery teams, and ensuring projects meet client expectations. Join a dynamic team that values collaboration and personal development, offering extensive benefits including enhanced sick pay, mental health support, and flexible working hours. If you have a passion for client success and a background in digital marketing, this is the perfect opportunity for you.

Benefits

9-day fortnight (every other Friday off)

All Bank Holidays off

3 days paid time off between Xmas and New Year

Enhanced Sick Pay

24/7 mental health helpline

Free counselling sessions

Access to discounts across brands

Monthly professional development planning

Enhanced Paternity leave

Flexible Working Hours

Qualifications

• Proven track record in client retention and account growth.
• Experience managing a team and using project management tools.

Responsibilities

• Build and maintain strong client relationships to ensure satisfaction.
• Lead delivery teams and manage client expectations effectively.

Skills

Commercial Acumen

Client Management

Project Management

SEO Experience

Team Leadership

Communication Skills

Ability to Handle Pressure

Multi-tasking

Education

Experience in Digital Marketing Agency

3+ Years as Client/Account Manager

Tools

Asana

Job description

We’re looking for an experienced client/account manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling. We promote a culture of work-life balance where we encourage staff not to work late, take time back in lieu if they need, and have the option of participating in a 9-day fortnight work pattern (every other Friday off, paid).

Responsibilities of the role include:

1. Building client relationships: We need someone who is obsessed with their clients and their businesses. You’ll need to know everything about them from their financial calendar to whether they are gearing up for an IPO or lining up any acquisitions. You’ll need to understand their internal org structure and even know your immediate contacts' birthdays and work anniversaries.
2. Lead our delivery teams: The position of client/account manager is a fulcrum position where you will be joining up all the delivery teams to ensure they are all pulling in the right direction to fulfill your clients’ needs. While you will not be managing the other delivery teams directly, the buck ultimately stops with you on client satisfaction and retention.
3. Commercials: It is important you have a handle on when your client contracts are up for renewal and how this affects the profit and loss account of our agency. You’ll need to anticipate renewal dates and create campaigns to really show the clients the love when their contract is up.
4. Project Management: You will also be comfortable with prioritizing workloads based on the commercial weight of the clients. This means managing clients’ expectations and ensuring projects are kept within scope.
5. Leading direct reports: You will also have client execs working for you to help organize client work and support with admin tasks while chasing up deliveries. Your team will consist of one or two client execs, and it will be your responsibility to lead this team.

Company structure:

Our client/account managers are here to do just that, manage the clients. The accelerate model we’re building out focuses on using a trifecta of internal stakeholders working cohesively to maintain client and agency performance. These three core individuals include:

• Client/account manager - responsible for retention and ensuring the client is happy and well looked after.
• Project manager - responsible for the work getting done effectively and profitability without over or under delivering.
• SEO strategist - responsible for results, this means setting KPIs with the client and ensuring they are delivered upon.

Requirements

Skills required for the role include:

• Great commercial acumen - must be used to not just retain clients but have a proven track record of growing accounts.
• At least 3 years previous or current experience as a client/account manager in a digital marketing agency or preferably an SEO agency.
• Experience with project management tools (preferably Asana) desired.
• SEO or digital marketing experience.
• Experience managing a team.
• Great communication and verbal skills.
• Great leadership skills.
• Calm under pressure.
• Ability to juggle multiple clients and deadlines.

Benefits

• We offer a 9-day fortnight, so you get every other Friday off paid.
• We have all Bank Holidays off.
• We shut the agency down for a further three days of paid time off between Xmas and New Year.
• Enhanced Sick Pay.
• 24/7 mental health helpline.
• Free counselling sessions by phone, video call or face-to-face.
• Access to hundreds of immediate discounts and savings across high street and household brands.
• Monthly professional development planning.
• Enhanced Paternity leave.
• Enhanced Maternity leave/adoption policy.
• Flexible Working: Work your hours anytime between 7:30am - 8:30pm.

We are an equal opportunities employer and welcome applications from all different backgrounds. In order for us to be able to give you the best interview experience possible, please let us know in advance if you require any reasonable adjustments to the application or interview process and we will gladly see how we can accommodate them.