Digital Account Administrator

Metro Rod; Macclesfield; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Mitarbeiter für die Verwaltung nationaler Konten. In dieser Rolle sind Sie verantwortlich für die proaktive Verwaltung von Kundendaten und die Bereitstellung eines hervorragenden Kundenservices. Sie arbeiten eng mit verschiedenen Teams zusammen, um die Betriebsabläufe zu verbessern und sicherzustellen, dass die Kunden stets über den Status ihrer Anfragen informiert sind. Mit 25 Tagen Urlaub, einem großzügigen Rentenplan und zahlreichen weiteren Vorteilen bietet diese Position eine hervorragende Gelegenheit, Teil eines wachsenden Unternehmens zu werden, das Wert auf Qualität und Kundenzufriedenheit legt.

Benefits

25 Tage Urlaub plus Feiertage

Royal London Pension

Gruppenlebensversicherung

Fahrrad-Leasing

Unternehmensveranstaltungen

Laptop und Firmenhandy

Reiseunterstützung

Kostenlose Augenuntersuchungen

Kostenlose Parkplätze

Mitarbeiterunterstützungsprogramm

Qualifications

• Erfahrung in einem schnelllebigen Büroumfeld.
• Exzellente Kundenservicefähigkeiten und IT-Kenntnisse.

Responsibilities

• Verwaltung von Kundendashboards und Bereitstellung von Lösungen.
• Zusammenarbeit mit dem Digital Team zur Erfüllung von KPIs.

Skills

Kundenservice

IT-Kenntnisse

Microsoft Office

Kommunikationsfähigkeiten

Analytisches Denken

Selbstständigkeit

Druckresistenz

Tools

Vision CRM

Job description

Metro Rod LTD

Full-time permanent

37.5 hours per week

Salary: £26,000 - £30,000 DOE + benefits

Metro Rod collaborates with clients such as Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons, and many more across sectors including FM, Social Housing, Property Management, Retail, Industrial, and Leisure. Established over 40 years ago, we are a fast-growing and dynamic business within the Franchise Brands group.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services, primarily reactive. Our services are delivered by over 60 franchisees across the UK. With over thirty years of experience, we pride ourselves on quality service and customer satisfaction. Major companies and high street brands trust us for drain maintenance, and we aim to uphold these high standards in all our services.

Within the Waste & Water Services Division of Franchise Brands, we also have Willow Pumps and Filta, which focus on sewage pumps and commercial kitchen solutions, respectively. Together, these brands offer a comprehensive service to keep water and waste flowing.

What does it entail?

1. Proactively review and manage client dashboards and data, reacting and providing solutions for jobs nearing breach or likely to breach without intervention.
2. Provide a comprehensive, responsive, and customer-focused service to our digital national account customers, maintaining cross-functional responsibilities.
3. Regularly review relevant national accounts with the National Account Manager to identify and resolve administrative issues promptly.
4. Work with the Digital Team to meet KPIs for our national account customers.
5. Collaborate with the Franchise network to improve operational performance.
6. Keep clients informed about SLA extensions or new ETAs via the Vision CRM system.
7. Partner with the Operations Controller and Portal Team Manager to streamline processes and enhance customer experience through IT solutions.
8. Manage jobs from initiation to invoicing, aiming to reduce working capital and ensure timely invoicing post-completion.
9. Coordinate with stakeholders to rectify process issues affecting customer experience or payments.

What do we look for?

1. Experience in a fast-paced office environment.
2. Experience in a financial team or busy call-centre environment preferred.
3. Excellent customer service skills.
4. Strong IT skills, literacy, and numeracy, with understanding of complex digital processes.
5. Proficiency in Microsoft Office (Word, Excel, PowerPoint), with excellent communication skills.
6. Inquisitive mindset and proactive approach.
7. Ability to build rapport with diverse stakeholders.
8. Ability to work under pressure and meet tight deadlines.
9. Decisiveness and clarity of thought under pressure.
10. Ability to work independently, managing priorities and schedules effectively.

What do you get?

• 25 days annual leave plus bank holidays
• Royal London Pension
• Group Life Assurance
• Additional Paid/Specific Leave
• Cycle to Work Scheme
• Company Events
• Laptop and Company Mobile
• Travel subsidy/mileage
• Free Eye Tests and Glasses subsidy
• Free Parking
• Employee Assistance Programme
• Occupational Health Support
• Sodexo Employee Discounts Platform