Diary Coordinator

Dignity PLC; United Kingdom; On-site; GBP 29,000; Full time

Job summary

Dignity PLC is seeking a Diary Coordinator to join their team in Folkestone. This role is crucial for ensuring the smooth delivery of funeral services by managing schedules and resources. Ideal candidates should possess strong organisational and communication skills, with a commitment to providing compassionate support during sensitive times. The position offers a full-time contract with a competitive salary and benefits such as annual leave, company pension, and a supportive work environment.

Benefits

30 – 33 days annual leave

Company pension and life assurance

Annual company bonus

Uniform and necessary equipment

Career development opportunities

Qualifications

• Goal-oriented and committed to delivering results under pressure.
• Comfortable with digital tools and willing to learn new systems.
• Flexible and responsive to the changing needs of the service.

Responsibilities

• Create and manage rota schedules for fleet and personnel based on funeral volumes.
• Oversee logistics for removals, funeral bookings, and transportation of the deceased.
• Allocate resources efficiently and monitor costs, striving to minimise inefficiencies.

Skills

Organisational skills

Problem-solving

Communication skills

Attention to detail

Empathy

Job description

Position: Diary CoordinatorLocation: Dignity Funerals Ltd, FolkestoneJob Type: Full-time, permanentSalary: £28,188.28 per annum
We’re looking for an organised and proactive individual to join our team at Dignity Funerals Ltd as a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.
Based at our branch in Folkestone, you’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation — all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen — ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.
Key Responsibilities:

Create and manage rota schedules for fleet and personnel based on funeral volumes
Oversee logistics for removals, funeral bookings, and transportation of the deceased
Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
Maintain high standards in Health and Safety compliance across all working practices
Support out-of-hours duties as required

About You
We’re looking for someone who:

Is goal-oriented and committed to delivering results under pressure
Communicates clearly, confidently, and compassionately
Can think critically and solve operational problems efficiently
Has strong organisational skills and attention to detail
Works well independently and as part of a team
Is comfortable with digital tools and willing to learn new systems
Is flexible and responsive to the changing needs of the service
Understands the importance of empathy in emotionally sensitive situations

What We Offer

A meaningful career supporting families in difficult times
Full training and opportunities for career development
30 – 33 days annual leave, inclusive of bank holidays
Company pension, life assurance, and employee assistance programme
Uniform and all necessary equipment provided
Annual company bonus

We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.