Diary Coordinator

Hidden Hearing; Nottingham; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading private healthcare provider in Nottingham is seeking a motivated individual to join their Diary Coordinator Team. You will manage communication and scheduling for Hearing Aid Dispensers, ensuring an exceptional customer service experience. The ideal candidate will be an effective communicator with strong organisational skills. This is a full-time position, Monday to Friday, with opportunities for career advancement and benefits, including private health insurance after one year.

Benefits

Private Health Insurance after 1 year

Opportunities for career growth

Friends and family discounts

Qualifications

• Must have excellent communication skills and be approachable.
• Experience in a customer service environment preferred.
• Ability to work effectively in a team.

Responsibilities

• Manage multiple Hearing Aid Dispenser diaries.
• Handle inbound and outbound patient calls.
• Maximise appointment slots for dispensers.

Skills

Great communicator

Strong influencer

Commercially focused

Ability to multi-task

Problem solving

Persistence

Job description

About The Role

Nottingham City Centre - Private Healthcare provider Hidden Hearing

Full time Mon-Fri 09:00-17:30 (40hrs/wk no evenings or weekends)

Basic salary £26,618 + performance related monthly bonus scheme

We want to hear from people who are passionate about delivering a Premium Customer Service experience for our patients whilst optimising Hearing Aid Dispenser availability and sales opportunities.

What will I be doing?

You will be based in our Nottingham Contact Centre, working within our Diary Coordinator Team who are centralised to manage both customer and Hearing Aid Dispenser communications and diary activity.

The primary purpose of the role is to manage multiple Hearing Aid Dispenser diaries as well as other administrative duties to meet the needs of our patients and to optimise Hearing Aid Dispenser resource. You will be dealing with inbound calls from patients as well as making outbound calls to confirm attendance with patients and to maximise available appointment slots.

About You

What skills do I need?

• Great communicator, who is confident, enthusiastic, approachable and diplomatic
• Strong influencer who enjoys working with people and has a friendly approach that will lead to delivering results
• Ability to maximise opportunities and upsell where appropriate
• Ability to multi-task and use IT systems effectively
• Motivated, highly organised, and commercially focused individual to maximise appointments and opportunities
• Ability to problem solve
• Persistence to see a job through to conclusion
• The ability to make a positive contribution to a lively and dynamic team environment

About Us - Hidden Hearing

Benefits:

• Monday-Friday 09:00-17:30 (no evenings or weekends)
• Private Health Insurance (after 1 year’s service)
• Opportunities to build a long term career in Audiology
• Newly refurbished, modern working environment
• Friends and family discounts

Who Are We?

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics, visiting sites and also offer our patients home visits. We have high levels of employee engagement and have a Gold Investors in People Award.