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A leading UK insurance company in Folkestone is seeking a Dialler and Contact Strategy Lead to optimize outbound contact strategies. You will analyze data streams, improve campaign effectiveness, and ensure compliance with regulations. The ideal candidate will have experience in outbound sales and dialler management, with strong analytical and project management skills. This role offers a competitive benefits package and a hybrid work environment.
Its an exciting time to join our Insurance business at Saga as a Dialler and Contact Strategy Lead within our Insurance Operations team. In this newly created role, you'll report to the Head of Automation & Process and be responsible for leading the design and optimisation of the outbound contact strategy within operations. You'll join us at a pivotal time in our Insurance transformation, as we push forward in our vision to provide our experienced customers with best-in-class insurance products that support their individual needs. Your day to day will include analysing various data streams across our PMI campaigns, identifying opportunities for improvement to our outbound dialler strategy and implement to assist the continual growth and development of the business. You'll come with previous experience working with a dialler within a outbound sales, or contact centre environment. With an organised and methodical approach, prioritising tasks to ensure that the business meets contact and revenue targets, whilst remaining compliant with FAC regulations for outbound dialling. We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it\'ll be with a real purpose in mind. Our operations teams come together monthly in either London or Folkestone, to collaborate and share success as a function.
Over the past 70 years we have become the UK\'s specialist provider of products and services to people aged over 50 in the UK. We\'re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We\'re committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UK\'s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we\'ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We\'re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that\'s why we have put together an amazing benefits package for all colleagues.