Diagnostic Technician - Volvo/Polestar

Snows Group; Southampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive retailer is seeking a Diagnostic Technician to join their team in Southampton. The role involves vehicle servicing, fault diagnosis, and ensuring the highest standards of customer service. Competitive salary, full training, and excellent benefits are offered. Join a dedicated team committed to delivering exceptional service.

Benefits

Highly competitive salary and bonus scheme

30 days holiday including bank holidays

Birthday day off

Discounted MOTs, Service & Parts

Life Assurance Benefit

Contributory Pension Scheme

Employee Assistance Programme

Excellent development opportunities

Qualifications

• Previous work experience in a franchise dealership.
• Highly skilled in fault diagnosis.
• Ability to plan and organise work.

Responsibilities

• Performing routine servicing of vehicles and diagnosing issues.
• Carrying out welding repairs and managing vehicle parts.
• Updating customers on their vehicle status.

Skills

Fault diagnosis

Teamwork

Customer service

Education

City & Guilds, BTEC or NVQ accreditation

Job description

Location Southampton Region Hampshire Category Volvo - Southampton (SVS)
(Service) Vacancy Type Permanent/Full Time Salary £35000 - £50000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for aDiagnostic Technicianto join our established team atSnows Volvo, Southampton.

Your day

As aDiagnostic Technician,you will perform a variety of workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity.

Your day will include:

• Performing routine servicing of vehicles in accordance with brand technical standards.
• Undertaking air-conditioning system servicing and repairs.
• Working in accordance with brand and dealership processes.
• Ensuring that working environment is kept clean and devoid of any working practice which may be hazardous.
• Diagnosing and undertaking general repairs to vehicles including MOT repairs.
• Performing diagnostic investigations into vehicle electrical system faults, providing reports on faults found.
• Carrying out welding repairs to vehicles.
• Obtaining estimates and ordering car parts in order to resolve the vehicle issues.
• Liaising with customers where appropriate updating them on the status of their vehicle checks.

Have you got what it takes?

• Relevant City & Guilds, BTEC or NVQ accreditation
• Previous work experience in a franchise dealership
• Highly skilled in fault diagnosis
• Ability to work as part of a team.
• Commitment to delivering first class customer service.
• Able to plan, organise self and meet agreed work deadlines.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance

Hours of work:

Monday to Friday 08.15 - 5.30

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.