Diagnostic Technician Stourbridge

Arbury Group; Stourbridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

22 days holiday plus birthday off

Cycle to work scheme

Employee discount on car and servicing

Access to company pension

Employee assistance via the Ben Charity

Job summary

A respected independent dealer group in the West Midlands is seeking an experienced diagnostic vehicle technician to provide excellent customer service and maintain high repair standards. Ideal candidates will have a tech level 3 qualification or above, possess a UK driving license, and have experience with a variety of vehicles. The role offers a competitive salary, numerous benefits including holiday and development opportunities, and the chance to grow within a thriving company. A positive working environment is promised in this expanding family-run business.

Qualifications

• Previous experience of working on a wide variety of vehicles.
• Qualified to tech level 3 or above.
• Full UK driving license.

Responsibilities

• Diagnose, repair, and maintain vehicles in accordance with standards.
• Advise on additional repairs.
• Keep updated on technical information.
• Communicate with service and parts departments.
• Maintain high technical knowledge.

Skills

Diagnostic skills

Ability to deliver outstanding customer satisfaction

Teamwork

Education

Tech level 3 qualification or above

Tools

Factory bulletin knowledge

Job description

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

An exciting opportunity has arisen for a motivated and well organised diagnostic vehicle technician to join our dealership. In return we offer a competitive salary plus benefits, great career prospects within a vibrant expanding company and the opportunity to grow with the company.

As a local West Midlands family owned group we continue to grow and we are looking for experienced vehicle technicians to help us achieve outstanding customer satisfaction. Ideally you will have franchise experience. You will possess a relevant formal qualification for this role. This opportunity is ideal for an individual who is looking to progress their career within a franchised environment and has the desire and ability to deliver outstanding customer satisfaction results and to work to and achieve targets and objectives.

Role & responsibilities:

• To diagnose, repair and maintain vehicles in accordance with Arbury standards, promoting and attaining Arbury standards for superior workmanship at all times to meet individual and departmental activity targets.
• To advise line managers on additional repairs identified in order to obtain permission from the sales department before proceeding.
• To keep updated on technical information through factory bulletins and online training.
• To operate competently and efficiently within agreed timescales communicating with service and parts departments to obtain required parts without delay.
• To road test vehicles where appropriate.
• To maintain a high level of technical knowledge and ensure you are compliant with manufacturer training requirements.
• To uphold company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.
• To ensure 100% compliance with the vehicle health check process and that repair order write ups are clear and concise specifying fault cause & rectification.
• To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all health and safety regulations and that customer vehicles are appropriately protected while in our care.

What we will offer you:

• 22 days holiday (rising with length of service) + your birthday off
• Access to industry leading manufacturer ongoing professional development
• Cycle to work scheme
• Employee assistance via the Ben Charity
• No Saturday working
• Access to company pension
• Employee Discount on car and servicing

The successful applicant must have the following:

• Previous experience of working on a wide variety of vehicles
• Qualified to tech level 3 or above
• Full UK driving license.

Who we are

A role with Arbury is more than just a job – it’s a long‑term career path.

Here at Arbury Motor Group, we’ve got 20 years’ experience in the automotive industry and represent several big brands you might have heard of, including PEUGEOT, SEAT, Nissan, ŠKODA, FIAT and Abarth. We’ve developed a network of dealerships and service centres across the West Midlands, Warwickshire and Staffordshire over the years, and pride ourselves on offering the hands‑on, friendly approach of a family‑run business combined with the resources and choice of a large group.

The most valuable asset we have is our people, and we’re proud to have a low staff turnover. Throughout your time at the company, you’ll play an important part in contributing to our overall success and growth, through upholding outstanding customer service. We want every customer to be our greatest advocate – and say, ‘Arbury can do it.’

Our Team Arbury ethos is at the heart of everything we do. We can often be found putting on fundraising events for community causes, including fun sporting events and sponsoring Santa’s sleigh at Christmas. Our team spirit and dedication to upholding exceptional customer service standards have led to a number of exciting industry awards over the years. In 2020, we featured in the Sunday Times PwC Top Track 250 – a prestigious table that ranks Britain’s leading mid‑market private companies with the biggest sales.

It’s an exciting time to join the team. We have a clear expansion plan, and our family of dealerships is always growing! So, if you’re looking for an exciting, rewarding and fulfilling long‑term career with a well‑respected independent dealer group, this could be the job for you!

If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you

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