Diagnostic Appointments Co-ordinator

NHS; Liverpool; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity awaits in a leading healthcare setting, where you can make a significant impact as a Diagnostic Appointments Co-ordinator. This role involves efficiently managing imaging appointments, ensuring adherence to patient access policies, and supporting a dedicated team in delivering exceptional care. You'll utilize your organizational skills and communication expertise to navigate complex bookings and maintain accurate waiting lists. Join a forward-thinking organization committed to innovation and excellence in women's healthcare, where your contributions will help shape the future of patient services.

Qualifications

• 5 GCSE's or equivalent required.
• NVQ 3 in customer care and business administration preferred.

Responsibilities

• Responsible for booking and scheduling imaging appointments.
• Support and guide Imaging Clerks in appointment scheduling.
• Maintain and update imaging waiting lists and monitor targets.

Skills

MS Office (Excel, Outlook, Word, PowerPoint)

Advanced keyboard skills

Excellent verbal and written communication

Knowledge of administrative procedures

Conflict management

Ability to work autonomously

Organizational skills

Education

5 GCSE's or equivalent

NVQ 3 in customer care and business administration

ECDL or equivalent

Tools

CRIS

DigiCare

Job description

An exciting opportunity has arisen in the Imaging department based at Liverpool Women's Hospital for a part time (22.5 hours per week) Band 3 Diagnostic Appointments Co-ordinator to join the team on a permanent basis.

The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required.

Main duties of the job

The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.

The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments.

About us

Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Job responsibilities

• Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
• Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
• Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
• Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
• Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
• Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
• Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
• Be aware of, and adapt to, any changes in trust policy and general operating systems.
• Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
• Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.

For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Qualifications, Specific Experience & Training

• 5 GCSE's or equivalent
• NVQ 3 in customer care and business administration or equivalent experience in a clerical role
• ECDL or equivalent
• Experience of supervision of staff
• Difficult conversations & conflict management

Knowledge & Skills

• Knowledge of administrative and management procedures and practices
• Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
• Advanced keyboard skills
• Excellent verbal and written communication skills
• Ability to work autonomously and as part of a team
• An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
• Knowledge and understanding of confidentiality
• Ability to concentrate for extended periods of time
• Experience of CRIS and DigiCare
• Understanding of NHS policies

Personal Attributes

• Good organisational skills
• Able to maintain a professional approach when working under pressure
• Be able to maintain confidentiality
• Ability to work flexibly
• Ability to display compassion and empathy in difficult circumstances
• Ability to be appropriately assertive
• Self-motivated and enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearper annum, pro rata