Diagnostic And Services Technician

Smart Payment Technologies; Stanton under Bardon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading payment solutions provider in Stanton under Bardon is seeking a Diagnostic and Services Technician to perform diagnostics, load software, and provide second-line support. Ideal candidates will have excellent computer skills, good attention to detail, and GCSEs in key subjects. The role offers competitive salary, profit share bonus, health insurance, and other benefits in a supportive work environment.

Benefits

Competitive salary

Profit share Bonus Scheme

Private Health Insurance

Company Pension

On-site gymnasium

Free parking

25 days holiday plus Bank Holidays

Responsibilities

• Perform diagnostics on payment terminals and load software as required.
• Despatch payment terminals in a timely manner.
• Provide second-line telephone support to customers and colleagues.

Skills

Excellent computer skills

Ability to react quickly in a busy environment

Good attention to detail

Team player with good analytical skills

Experience with Microsoft Office

Good communication skills

Education

GCSE grades C/4 or above in English, Maths and ICT or equivalent

Job description

Overview

We are a trusted global provider of payment solutions - hardware, software and services across a variety of market sectors on a global scale.

We are looking for a Diagnostic and Services Technician to join the team. Based in Coalville, Leicestershire we offer a competitive salary along with a profit share Bonus Scheme, Private Health Insurance, Company Pension, on-site gymnasium, free parking and 25 days a year holiday plus Bank Holidays. The role is based in our air-conditioned fulfilment centre and involves diagnostics, software loading and despatching payment terminals. There is also a requirement to provide 2nd line telephone support. Full training is provided.

Responsibilities

• Perform diagnostics on payment terminals and load software as required.
• Despatch payment terminals in a timely and accurate manner.
• Provide second-line telephone support to customers and colleagues.

Qualifications

• Excellent computer skills.
• The ability to quickly react in a busy working environment to ensure that our customer's requirements are met.
• Be able to work under pressure, with good attention to detail and accuracy.
• Team player with good analytical skills and a methodical approach.
• Experience of using Microsoft Office.
• Good communication skills.
• Having GCSE grades of C/4 or above in English, Maths and ICT or equivalent is a requirement.

Working hours

Hours of work are 9:00 am to 5:00 pm with a 1/2 hour unpaid lunch break. There may be a need to be flexible with these hours and there will be the opportunity to work voluntary overtime if required.

Other requirements

All employees are required to have a criminal record (DBS) and credit check.

How to apply

Please apply online to be considered for the role.