Diagnostic and Services Technician

Smart Payment Technologies; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A payment solutions company is seeking a Diagnostic and Services Technician based in Coalville, Leicestershire. The role involves diagnostics, software loading, and providing 2nd line telephone support. Candidates should possess excellent computer skills and GCSE grades in English, Maths, and ICT. Benefits include competitive salary, profit share bonus, health insurance, and 25 days holiday.

Benefits

Profit share bonus scheme

Private Health Insurance

Company Pension

On-site gymnasium

Free parking

25 days holiday plus Bank Holidays

Qualifications

• Excellent computer skills required.
• Ability to meet customer requirements quickly.
• High attention to detail and accuracy needed.

Responsibilities

• Carry out diagnostics, software loading, and despatching of payment terminals.
• Provide 2nd line telephone support.
• Operate within an air-conditioned fulfilment centre.

Skills

Excellent computer skills

Ability to work quickly in a busy environment

Ability to work under pressure

Team player

Good analytical skills

Experience using Microsoft Office

Good communication skills

Education

GCSE grades of C/4 or above in English, Maths and ICT

Job description

Overview

We are a trusted global provider of payment solutions - hardware, software and services across a variety of market sectors on a global scale. We are looking for a Diagnostic and Services Technician to join the team. Based in Coalville, Leicestershire we offer a competitive salary along with a profit share Bonus Scheme, Private Health Insurance, Company Pension, on-site gymnasium, free parking and 25 days a year holiday plus Bank Holidays.

The role is based in our air-conditioned fulfilment centre and involves diagnostics, software loading and despatching payment terminals. There is also a requirement to provide 2nd line telephone support. FULL TRAINING IS PROVIDED

Responsibilities

• Carry out diagnostics, software loading and despatching of payment terminals
• Provide 2nd line telephone support
• Operate within an air-conditioned fulfilment centre

Qualifications

• Excellent computer skills
• Ability to work quickly in a busy environment to meet customer requirements
• Ability to work under pressure with high attention to detail and accuracy
• Team player
• Good analytical skills and a methodical approach
• Experience using Microsoft Office
• Good communication skills
• GCSE grades of C/4 or above in English, Maths and ICT or equivalent

Hours and Benefits

Hours of work are 9:00 am to 5:00 pm with a 30-minute unpaid lunch break. Flexible with these hours at times and there may be opportunities for voluntary overtime if required. All employees are required to have a criminal record (DBS) and credit check.

Benefits include: salary, profit share bonus scheme, Private Health Insurance, Company Pension, on-site gymnasium, free parking and 25 days holiday plus Bank Holidays.

Please apply online to be considered for the role.