DevOps Infrastructure Engineer

donorflex CRM; Cardiff; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

donorflex CRM seeks a DevOps Infrastructure Engineer to modernise our charity SaaS platform. You will bridge development and IT operations to automate processes, manage Azure cloud infrastructure, and support migration from a Windows app to a new cloud solution.

You’ll contribute to secure, scalable delivery and share expertise across teams. The role requires hands-on Azure experience, CI/CD, and Windows server administration, with a focus on security, monitoring, and automation.

Qualifications

• Hands-on Azure cloud services exposure (App Service, Azure SQL, etc.).
• Experience with CI/CD pipelines and containerisation.
• Strong Windows Server administration and troubleshooting skills.
• Knowledge of GDPR and Cyber Essentials / ISO security standards.
• MSSQL tuning and troubleshooting experience.
• Second-line/infrastructure support experience with complex client issues.

Responsibilities

• Manage our Azure cloud estate and CI/CD pipeline.
• Provision and manage cloud and server infrastructure programmatically.
• Support desktop clients with Windows, database, and hosting expertise.
• Enforce security, coordinate penetration testing, manage secrets and access controls.
• Set up real-time monitoring, alerts, and log analysis to measure system health against SLAs.
• Troubleshoot and tune performance across the stack.
• Provide second-line infrastructure support and root cause analysis on incidents.
• Deliver professional services (data transfers, migrations, installs).
• Write knowledgebase articles and SOPs.
• Champion automation and DevOps practices within the business.

Skills

Azure cloud services

CI/CD pipelines

Windows server admin

Security/compliance

SaaS migration

Scripting (PowerShell/Bash)

Observability/Monitoring

IaC tooling (Bicep/ARM/Terraform)

Tools

Terraform

Bicep

ARM templates

Azure DevOps

Application Insights

Azure Monitor

Job description

Job title – DevOps Infrastructure Engineer

Location: Hybrid

Reports to: Technical Director

Employment Type: Full-time

Start Date: ASAP

About the Role

Join us as we modernise the charity sector with our next-generation SaaS solution. We’re looking for a DevOps Infrastructure Engineer to help customers migrate from our well-established Windows application to our new cloud solution built with the latest Azure technologies. You will bridge software development and IT operations to automate processes, manage cloud infrastructure, and ensure smooth continuous software delivery. This role offers real social impact and the opportunity to shape how our platform is built.

Key Responsibilities

• Manage our Azure cloud estate and CI/CD pipeline.


• Provision and manage cloud and server infrastructure programmatically.


• Support desktop clients with Windows, database, and application hosting expertise.


• Enforce security, coordinate penetration testing, manage secrets and access controls, and ensure our systems meet compliance standards.


• Set up real-time monitoring, alerts, and log analysis to measure system health, uptime, and performance against SLAs.


• Troubleshoot and tune performance across our technology stack.


• Act as internal expert and second line support for infrastructure and DevOps issues. Perform root cause analysis on production incidents.


• Deliver professional services (data transfers, migrations, installs).


• Write knowledgebase articles and document internal standard operating procedures (SOPs).


• Champion automation and DevOps practices within the business.

Skills & Experience

• Practical, hands-on exposure to Azure cloud services (App Service, Azure SQL, Service Bus, Entra) or similar PaaS.


• Working understanding of CI/CD pipelines and containerisation.


• Strong Windows Desktop and Server administration (setup, maintenance, troubleshooting).


• Awareness of UK data protection and security compliance frameworks (GDPR, Cyber Essentials Plus, ISO 27001/2).


• Hands-on MSSQL tuning and troubleshooting experience.


• Track record in second line or infrastructure support with complex client issues.


• Strong communicator, able to explain technical information clearly and confidently to both technical and non-technical audiences.


• Comfortable creating and debugging automation scripts (PowerShell, Bash, or similar).


• Exposure to Infrastructure-as-Code tooling (Bicep, ARM templates, or Terraform).


• Familiarity with application monitoring/observability tooling (Application Insights, Azure Monitor, or similar).


• Experience with message/event-driven architectures (service bus, pub/sub patterns).


• Experience packaging, code-signing, or distributing Windows installers or client agents.


• Productive, cautious use of AI-assisted tooling (Claude or similar) in real engineering work.


• SaaS platform or migration experience.

Why Join Us?

• Work on a modern, forward-looking cloud architecture and influence its future direction.


• Access to senior leadership and influence on company strategy.


• Supportive team culture, working with clients who make a real social difference.