Key areas in which results must be achieved in order to fulfill the overall purpose of the job – the key outputs of the job.
- Provide third line technical application support for internal and external users.
- Coordinate the investigation and estimation of business change requests to existing or new Freeview Play Services.
- Ensure all product enhancement requests and open support issues are prioritized and addressed.
- Establish and maintain a deep and up-to-date knowledge of each application, working with business unit end users to understand needs.
- Maintain a central repository of test collateral for each application, ensuring projects deliver new test scripts (e.g., Business Process Tests, System Tests, Unit Tests, and Performance Tests) in a standard and comprehensive format.
- Ensure each test release exercises a full regression test utilizing the associated test collateral.
- Undertake Service Transition, Project Delivery, and Application Lifecycle Management activities.
- Contribute to new software applications initiatives and the management and governance of supplier delivery.
- Maintain relationships with key users of business applications and system owners.
- Work as part of a DevOps team to design and deliver technical solutions specified through agile project methodologies using tools like Jira and Confluence.
- Execute code deployment through testing, staging, and production platforms.
- Carry out third line support activities on fault investigations through monitoring analysis, producing root cause analysis and post-incident reports.
- Develop workflow and deployment automation tools supporting dynamic service creation across multiple application and monitoring components.
- Ensure system deployments, software developments, and access/authentication adhere to best practice security models.
- Support development estimation activities and showcase deliveries.
- Communicate effectively with senior stakeholders, third-party suppliers, and the board.
- Implement control measures and regular reporting, taking corrective actions to maintain benefits delivery and meet financial targets.
- Promote a culture of Safety, Health, and Environment to ensure a safe working environment.
- Maintain a secure working environment in line with ISO270001 and the Information Security Management System to protect individuals, information, and assets.
Qualifications
- Degree level of education or equivalent industry sector experience.
- Strong Linux server management skills.
- Strong cloud server management skills in AWS, Azure, or Google Cloud, with demonstrable ability to use tools like Terraform for infrastructure deployment.
- Strong skills in configuration management tools like Puppet, Chef, Ansible, or Consul.
- Experience with software development methodologies and code management systems like Git.
- Experience with Docker and containerization.
- Good knowledge of agile project methodologies, supporting effort estimations, spike activities, and showcase presentations.
- Proven experience in resource planning, utilization, and management.