Devices and Customer Service Officer

Immuno Diagnostic Systems (IDS); Tipton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the medical diagnostics field as a Devices and Customer Service Operator. You'll support the installation of cutting-edge diagnostic systems while thriving in a collaborative environment. This role offers opportunities for professional growth and engagement in a dynamic work culture, promoting personal development through various learning modules.

Benefits

Complementary refreshments on-site

Skillsoft learning and development platform

Fully equipped Kitchen in HQ

14 monthly salary payments

Qualifications

• Essential: Technical High School Diploma.
• Proficient in Microsoft Office (especially Excel) and Outlook.
• Strong problem-solving mindset and ability to work in a team.

Responsibilities

• Coordinate and organise the installation of diagnostic systems.
• Prepare tailored offers and quotations for customer instruments.
• Accurately input and manage data in ERP and CRM systems.

Skills

Problem-solving mindset

Collaboration

Flexibility

Positive attitude

Education

Technical High School Diploma

Tools

Microsoft Office

ERP and CRM systems

Job description

Join EUROIMMUN (a Revvity, Inc. company), a global leader in medical laboratory diagnostics, and be a part of a team revolutionizing human health through cutting-edge science since our establishment in 1987. With over 3,500 employees in 17 countries, we are at the forefront of developing innovative test systems, software, and automation solutions to support our mission to expand the boundaries of human health through science. Our collaborative work environment fosters success and encourages innovation, ensuring that every team member's contribution is valued and impactful. Ready to make a difference? Apply today and join the adventure!

Are you a proactive and detail-oriented individual with a passion for technology and customer service? Join our team as a Devices and Customer Service Operator and play a key role in supporting our diagnostic systems and ensuring top-tier service for our customers. Based at our Padova headquarters, you’ll be part of a collaborative team that values innovation, growth, and the opportunity to support us on our mission to expand the boundaries of human health!

Principal Accountabilities

• Coordinate and organise the installation of diagnostic systems
• Monitor and verify the work of technical assistance agencies
• Prepare tailored offers and quotations for customer instruments
• Accurately input and manage data in ERP and CRM systems

Skills, Qualifications and Experience
Essential:

• Technical and Commercial High School Diploma
• Proficient in Microsoft Office (especially Excel) and Outlook
• Intermediate English (written and spoken)
• Strong problem-solving mindset
• Ability to collaborate and contribute to a team environment
• Flexible and adaptable approach to tasks and priorities
• Positive attitude and willingness to learn

We offer a wide range of benefits, including:

• Complementary refreshments on-site
• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.
• Fully equipped Kitchen in HQ
• 14 monthly salary payments

Part of the Revvity group, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.