Development Support Engineer, Platform Support

ZipRecruiter; Stoke-on-Trent; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a Development Support Engineer to manage critical systems and ensure optimal performance of production platforms. The role involves collaborating with various teams, overseeing infrastructure, and responding to incidents, with opportunities for skill enhancement in a hybrid working environment.

Qualifications

• Demonstrable experience with Linux or Windows based infrastructure.
• Experience with SQL.
• Strong understanding of networking.

Responsibilities

• Managing system changes.
• Forecasting production demand and capacity planning.
• Responding to and managing emergencies and incidents.

Skills

Linux

Windows

SQL

Networking

Analytical skills

Troubleshooting

Decision making

Self-starter

Job description

Job Description

Who we are looking for

A Development Support Engineer, who will be responsible for supporting some of our largest mission critical systems.

The Platform Support team is responsible for the critical platforms supporting Player Account Management (PAM). Drawing on collective experience, industry best practice, bespoke services and tooling, the team collaboratively administer and operate production platforms.

You will work alongside other teams within software development, ensuring optimal performance and availability of global-scale Business critical production systems.

You will be vital to the delivery of software releases in our live environments by overseeing, provisioning and monitoring our development teams’ array of infrastructure, which consist of both On-Premise solutions and in the Cloud.

You will have a great opportunity to upskill, as you will work alongside Content Delivery Network (CDN), Network and Infrastructure Engineers to gain considerable experience in a variety of technical areas across the Business.

This role is eligible for in the Company’s hybrid working from home policy.

Skills, Qualifications and Experience

• Demonstrable experience with Linux or Windows based infrastructure.
• Ability to make and act on decisions under pressure.
• Experience with SQL.
• Strong understanding of networking, including host and preferably media layers.
• Self-starter with the ability to learn quickly.
• Strong analytical and troubleshooting skills.

Main Responsibilities

• Managing system changes.
• Forecasting production demand and capacity planning.
• Responding to and managing emergencies and incidents.
• Monitoring and tuning performance.

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