Development & Improvement Officer

Rotherham Metropolitan Borough Council; Rotherham; On-site; GBP 35,000 - 38,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking a Development & Improvement Officer to join the Revenues, Benefits & Payments Service. The role focuses on delivering improvement projects, analyzing data, and shaping service delivery.

Working with the Development & Improvement Manager, you will drive system enhancements, support policy development, and provide training to staff while ensuring compliance and customer-centric service improvements.

Qualifications

• A Level 6 qualification (such as a degree) or a Level 5 qualification (such as HND, Foundation Degree or equivalent) together with relevant experience.
• Experience of working in Revenues, Benefits & Payments or similar service area.
• Experience with service improvement, change management or project activities.
• Excellent IT skills and experience with data analysis and reporting tools.

Responsibilities

• Supporting the delivery of service improvement projects and change programmes across Revenues, Benefits & Payments.
• Conducting research, analysing data and producing management information to inform decision-making and service development.
• Assist in the development and review of policies, procedures and operational processes.
• Contribute to the production of reports and performance information for senior managers, leadership teams and elected members.
• Support the testing and implementation of system developments and upgrades.
• Deliver training and guidance to colleagues on the changes delivered by the Development and Improvement team.
• Where required, assist with contract monitoring, financial controls and project governance activities.
• Work collaboratively with colleagues, partners and external organisations to drive service improvements and achieve positive outcomes for customers.

Skills

Analytical skills

Communication skills

Stakeholder engagement

Independent working

Education

Level 6 qualification (degree) or Level 5 qualification with relevant experience

Tools

NEC (Northgate) Revenues & Benefits System

Job description

Development & Improvement Officer

Job details

Salary £35,412 to £38,220 (Pay award pending)

Contractual hours 37 Basis Full time

Region Rotherham

Job category/type Finance, Performance & Quality

Date posted 17/08/2026

Job reference REQ23750

Job description

Directorate: Corporate Services

Permanent, full time, 37 hours per week

We are looking for an individual who is motivated and forward-thinking to join our Revenues, Benefits & Payments Service.

Working closely with the Development & Improvement Manager, you will support the delivery of projects and programmes that improve processes, systems and service performance. You will help shape how services are delivered, identifying opportunities for innovation and ensuring the service remains efficient, effective and responsive to changing legislation and customer needs.

What you will be doing

• Supporting the delivery of service improvement projects and change programmes across Revenues, Benefits & Payments.
• Conducting research, analysing data and producing management information to inform decision-making and service development.
• Assist in the development and review of policies, procedures and operational processes.
• Contribute to the production of reports and performance information for senior managers, leadership teams and elected members.
• Support the testing and implementation of system developments and upgrades.
• Deliver training and guidance to colleagues on the changes delivered by the Development and Improvement team.
• Where required, assist with contract monitoring, financial controls and project governance activities.
• Work collaboratively with colleagues, partners and external organisations to drive service improvements and achieve positive outcomes for customers.

What we’re looking for

• A passion for service improvement, innovation and delivering positive change.
• Significant experience working within a Revenues, Benefits & Payments environment or a similar service area, understanding the needs of our service and customers.
• Experience of supporting or delivering service improvement, change management or project activities.
• Strong analytical skills with the ability to interpret complex information and present findings clearly.
• Excellent communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Excellent IT skills and vast experience using a variety of systems and applications, including data analysis and reporting tools. Experience using NEC (Northgate) Revenues & Benefits System is desirable.
• An ability to work independently, prioritise competing demands and meet deadlines.
• A proactive approach to understanding the work carried out across the service, utilising this knowledge to identify opportunities for improvement.

Qualifications

• A Level 6 qualification (such as a degree) or a Level 5 qualification (such as HND, Foundation Degree or equivalent) together with relevant experience;

OR

• Demonstrable equivalent knowledge and experience gained through substantial work in a relevant field.

Why Join Us?

This role offers the opportunity to influence and shape service delivery across a critical Council service. This position involves work on a variety of meaningful projects which continues to grow as we respond to changes. Within this role you would develop a range of skills including project delivery, systems improvement and service transformation. You would also work collaboratively with colleagues across the council and with external partners.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Head Office
Riverside House
Main Street
Rotherham
S60 1AE