Developer Support Engineer

Airtable; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Airtable is seeking a Senior Developer Support Engineer to enhance the customer experience by resolving complex technical issues related to their no-code app platform. This role entails high-impact responsibilities within the Developer Support Engineering team, focusing on APIs and system integrations. Candidates should possess strong technical support experience, excellent communication skills, and a proactive attitude toward continuous process improvements.

Benefits

NHS coverage

Supplemental insurance

Competitive pension scheme

Mental health support

Flexible and generous time off

Monthly Lifestyle Wallet

Gender Affirmation support

Legal services access

Qualifications

• 3+ years in advanced technical support, developer support, or customer support engineering role focused on APIs.
• Systems-thinking mindset with ability to navigate ambiguity.
• Ability to communicate effectively with technical and non-technical audiences.

Responsibilities

• Resolve complex technical cases related to APIs, SAML/SSO configuration, and integrations.
• Collaborate with Product and Engineering, acting as a technical escalation point.
• Contribute to internal documentation and tooling improvements.

Skills

Technical Support

System Thinking

Clear Communication

Problem Solving

Job description

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

We’re looking for a Senior Developer Support Engineer to join our growing Developer Support Engineering (DSE) team. This role is ideal for someone who thrives on solving complex technical problems, enjoys digging into platform internals, and wants to shape the support experience for both developers and enterprise admins.

This role is part of our Developer Support Engineering (DSE) team, which serves as the central hub for resolving many of Airtable’s most technically complex support cases. The team focuses on high-impact issues that require advanced troubleshooting, deep platform expertise, and cross-functional tooling knowledge, making DSE a key player in delivering technical excellence across Support.

As an IC3, you’ll independently own high-complexity cases, collaborate across Product and Engineering, and help drive improvements to tooling, documentation, and the overall customer experience. You’ll also help shape the operational foundation for this growing function — with mentorship and growth pathways toward IC4+ roles.

What you'll do

• Resolve complex technical cases related to Airtable’s API, SAML/SSO configuration, SCIM provisioning, advanced automations, scripting, and third-party integrations.
• Own high-impact issues from start to finish, applying sound technical judgment and product knowledge — often in ambiguous or undocumented problem spaces.
• Act as a technical escalation point for teammates, offering insight on advanced issues and cross-functional workflows.
• Engage with Product and Engineering to escalate bugs, contribute customer context, and advocate for improvements across developer and admin surfaces.
• Contribute to team documentation, internal tooling, and support workflows to drive scale and clarity.
• Participate in developer and admin community engagement, through forums, webinars, and content contributions.
• Help expand our support for enterprise admin workflows — including troubleshooting Enterprise Hub, user provisioning, permission issues, and workspace governance.
• Identify and lead internal projects to improve tooling, reduce escalations, or streamline triage for the DSE team.

Who you are

• You have 3+ years in advanced technical support, developer support, or a customer support engineering role, focused on APIs, integrations, or enterprise configuration.
• You bring a systems-thinking mindset to technical problems — considering both the immediate fix and the underlying product or design implications.
• You’re a clear communicator who can navigate ambiguity and tailor your message to technical and non-technical audiences alike.
• You thrive in a fast-paced, cross-functional environment, and are comfortable working independently on high-priority technical issues.
• You regularly contribute to process improvements, technical documentation, and scalable support assets.
• You’re energized by unblocking others, and committed to growing your impact across the team, product, and customer experience.

What We Offer

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clickinghere .

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All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at [e-mail] . Learn more about avoiding job scams here .

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