Developer Success Engineer - United Kingdom

Temporal Technologies Inc.; Leeds; On-site; GBP 79,000 - 102,000; Full time

Job summary

An innovative company is seeking a Developer Success Engineer to enhance the developer experience by providing frontline technical support. This role involves deploying and scaling applications in cloud-native environments, troubleshooting infrastructure issues, and developing automation solutions. Ideal candidates will have a passion for open-source software and a strong technical background, particularly in programming languages like Python and Golang. Join a collaborative team that values learning and community engagement, and help shape the future of developer support in a rapidly evolving tech landscape.

Benefits

Unlimited PTO

100% Premiums Coverage for Medical, Dental, and Vision

Life Insurance

401K Plan

Learning & Development Perks

Internet Stipend

Professional Memberships

WFH Meals

In-Home Office Setup

Qualifications

• 3+ years in technical support, with skills in Python, Golang, or TypeScript.
• Strong communication skills and a passion for helping the developer community.

Responsibilities

• Support developers in deploying and scaling Temporal in cloud environments.
• Troubleshoot complex infrastructure issues and optimize performance.

Skills

Python

Golang

TypeScript

Problem Solving

Communication Skills

Tools

AWS

GCP

Kubernetes

Terraform

Grafana

Prometheus

Job description

Developer Success Engineer - United Kingdom

Join to apply for the Developer Success Engineer - United Kingdom role at Temporal Technologies

Who We Are
Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.
Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.
Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Summary
The Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

What You'll Do

• Be a keen learner:
  • At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases.
  • Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning.
• Be a passionate problem solver:
  • If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. As a Developer Success Engineer: Infrastructure, you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users.
  • You'll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale.
  • Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry—we have seasoned engineers and mentors to support you along the way!
• Be a great communicator:
  • As a Developer Success Engineer: Infrastructure, you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.
  • Your insights will influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test).
  • You’ll serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.

What You'll Bring

• Located in the United Kingdom, with a strong preference for London.
• 3+ years of experience in a technical/developer support role, preferably with experience/exposure writing/testing/troubleshooting applications in one of the following languages: Python, Golang, TypeScript.
• Positive attitude and strong willingness to learn.
• Strong communication skills.
• Ability to work according to established best practices.
• Passion for the success of our community and customers.

Nice to Have

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

Compensation

• The estimated pay range for this role is £79,000 to £102,000.
• Additionally, this role is eligible to participate in Temporal’s equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.