Detention Custody Officer - KIU Dover, Frontier House

TN United Kingdom; Dover; On-site; GBP 31,000; Full time

Job summary

A leading provider of outsourced public services in the UK is seeking Detention Custody Officers for Dover & Folkestone. This role requires strong communication and interpersonal skills to manage sensitive situations effectively. Successful candidates will undergo extensive training and have opportunities for career development. The position demands flexibility for a 24-hour service and offers a competitive salary with various benefits.

Benefits

Pension and life insurance

Uniform provided

Extensive training course

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Mitie Stars recognition program

Qualifications

• Must be over 21 years of age.
• UK citizen or EEA citizen with valid passport.
• Continuous UK residency for 3 years.

Responsibilities

• Maintain security and safety while promoting welfare of residents.
• Handle sensitive situations with professionalism.
• Work in a fast-paced environment with a rolling shift pattern.

Skills

Communication

Problem Solving

Interpersonal Skills

Resilience

Education

Level 3 apprenticeship in Detention and Custody

Job description

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Detention Custody Officer - KIU Dover, Frontier House, Dover

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Client:

Location:

Dover, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9447b5402e07

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Better places, thriving communities.

Detention Custody Officer - Dover & Folkestone

• Salary £31,000 per annum; Contractual hours 42
• Fixed Shift Pattern provided in advance
• Pension and life insurance
• Uniform provided
• Extensive training course
• Full flexibility required as this is a 24-hour service, days a year. Your rolling shift pattern will cover both days and nights

Are you looking for a new role where you can genuinely make a difference to people's lives?

Care & Custody is one of the leading providers of outsourced public services in the UK. We're looking for respectful, diligent, and caring people to join our team of Incountry Detention Custody Officers (ICEDCO).

Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we'll support you throughout your time to grow and develop.

Detention Custody Officer - Dover & Folkestone

What we are looking for

Being a Detention Custody Officer demands people's skills, patience, resilience, and professionalism to handle an ever-changing day. Our people come from a variety of backgrounds, and you will have the communication and interpersonal skills to support colleagues, work together in teams, and deliver an exceptional service to our residents.

Previous experience of dealing with sensitively in a wide variety of people who have been agitated, confused, or angry would be an advantage. Excellent problem-solving skills, in addition to having the ability to keep calm under pressure, will be key to developing your Care & Custody career.

• UK citizen, Citizen of the Commonwealth with your own indefinite leave to remain (not through marriage), or EEA citizen.
• Valid and in-date passport, with no restrictions on your stay in the UK
• Continuously resided in the UK for the previous 3 years with no more than 3 months spent overseas at any one time.
• Be over 21 years of age
• Specific driving compliance is attached to this role.
• Full UK manual driving licence with at least 12 months post-qualifying experience.
• Fewer than 7 points on your UK Driving Licence.
• Have not been subject to a driving ban within the last 12 months (from date of ban ending)
• Not currently bankrupt
• The position is exempt from the Rehabilitation of Offenders Act; Successful candidates will be required to undergo Enhanced DBS and vetting to a level of Counter Terrorist Checked (CTC).

Training

Once you have passed our selection and vetting process, you'll begin your Care & Custody career completing a 4-week initial training course (ITC), continuing your development over the next 12 months with on-the-job mentoring and assessments to gain our accredited Level 3 apprenticeship in Detention and Custody.

• Accredited Level 3 apprenticeship in Detention and Custody after your initial 13-month period
• Continued personal development with full support given to enhance your career
• Ability to achieve a work/life balance
• A benefits package including options of a pension scheme and life cover
• Voluntary benefits include share options, cycle to work, Save As You Earn, and salary finance

Partner discounts at your favourite retailers, leisure, and utilities companies

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes each month and at the end of the year, a chance to win a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing us.