Detention Custody Officer

Mitie Cleaning & Hygiene Services; Oxford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Free shares

Uniform provided

Free parking

MiDeals discounts

Cycle-to-work

Job summary

Mitie Cleaning & Hygiene Services is seeking Detention Custody Officers at Langford Lane, Oxford, to support detainees in a safe, respectful environment and respond to day-to-day security needs.

The role is 40 hours per week with rolling shifts including nights, offering £31,500 per year plus overtime and an attractive benefits package including shares, uniform, parking and more.

Qualifications

• Emotional intelligence, patience, resilience and professionalism are essential.
• Strong communication skills and ability to work within a diverse team.
• Willingness to manage challenging situations and support vulnerable individuals.
• Commitment to training and progression within Mitie.

Responsibilities

• Provide safe, secure and respectful environment, treating everyone with humanity and professionalism.
• Encourage individuals to participate in recreational activities and opportunities for personal and cultural development.
• Complete audits, administration, checks and searches, accurately and with integrity recording information efficiently on our systems.
• Identify and respond appropriately to concerns relating to physical or mental wellbeing.

Skills

Emotional intelligence

Communication skills

Patience

Resilience

Teamwork

Job description

Better places, thriving communities.

Salary: £31,500 + free Mitie shares, with potential to earn more via overtime.

40hrs Per week

(Rolling shift pattern with a mixture of short and long days, including a set of night shifts)

Location: Langford Lane, OX5 1RE

Are you passionate about making a difference to people’s lives? At Campsfield Immigration Removal Centre, Mitie provides custody services, welfare support, regime activities and opportunities that help people feel safe, respected and supported. We’re looking for professional, caring and resilient people to join our team as Detention Custody Officers (DCOs).

Job Overview

This is a rewarding and fast-paced environment where no two days are the same. As a DCO, you’ll play a vital role in supporting individuals while helping to maintain a safe, secure and respectful environment for all.

Main Duties

• Provide safe, secure and respectful environment, treating everyone with humanity and professionalism.
• Encourage induvials to participate in recreational activities and opportunities for personal and cultural development.
• Complete audits, administration, checks and searches, accurately and with integrity recording information efficiently on our systems.
• Identify and respond appropriately to concerns relating to physical or mental wellbeing.

What We Are Looking For

Being a Detention Custody Officer requires emotional intelligence, patience, resilience and professionalism. You’ll have strong communication skills and enjoy working as part of a diverse team. There will be times when you need to manage challenging situations, resolve conflict or support vulnerable individuals.

We’ll invest in your development and progression, providing training, qualifications and opportunities to progress your career. You’ll have access to Mitie discounts and benefits, free uniform and parking.

At Mitie, we are one team, built on trust, and committed to going the extra mile every time. If you share Mitie’s values of teamwork, integrity, inclusion and delivering excellent service, we’d love to hear from you.

Specific Requirements

• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain).
• Bankruptcy history, CCJs, social media activity and criminal convictions will be checked.
• You must have lived in the UK for the past three years with no significant footprint outside of the UK other than for normal holidays.
• You will also be required to pass a basic Maths and English test, and a mobility test.

Due to the safety‑critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC‑based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety‑critical tasks, we encourage you to discuss this with us as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.