Custody Detention Officer

Mitie Cleaning & Hygiene Services; Lincoln; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Salary Finance

MiDeals discounts

Cycle-to-work scheme

Enhanced pension contributions

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking staff to work in police custody suites, supporting detainees and facilitating their wellbeing. The role requires IT competency, a clean driving licence and reliability.

Training begins with a 3-week ITC in January 2027, with shifts in a 4-on/4-off pattern, and a comprehensive benefits package is available. Successful candidates will be vetted and employed on a full-time basis, with opportunities to advance within Mitie’s security and custody services.

Qualifications

• Must be able to use a computer and various programs.
• Reasonable level of spoken and written English and basic numeracy.
• Full valid driving licence.
• Must have right to work in the UK (British Passport or ILR) with minimal gaps.

Responsibilities

• Work in custody suites alongside Police Officers and Detention Officers.
• Escort detainees and make recorded observations as per individual plan.
• Support detainees’ rehabilitation by coordinating with partner agencies.
• Carry out IT tasks and use computer systems during shifts.

Skills

IT literacy

English proficiency

Driving licence

Customer service

Job description

Better places, thriving communities.

Are you interested in working within the criminal justice system? in a core role supporting the police?

Do you have the empathy to work with vulnerable people?

We are looking for people who want to make a difference working alongside the Police in custody suites, caring for detainees – From supporting them during the time spent in custody, completing forensic samples, working with other agencies to support and help with detainees' rehabilitation.

Previousexperience working within the police/security/armed forces would be beneficial. but we will train you in full on an Initial Training Course even without previous experience.

You will be expected to use a computer and various programs competently during your working day.

The role requires the flexibility to work not only in your base Custody suite but across an assigned region in the Police Custody Suites and Force area

Training

Once you have passed our selection and vetting process, you will begin your Police Services career by completing a 3-week initial training course (ITC) Monday to Friday 8am - 5pm starting 4th January 2027 and attendance will be required for 3 weeks in Birmingham and a hotel will be provided.

FULL PAY.

You will then have continued development.

What You Can Earn

• Salary of £29,453.89
• Full time - this entails fixed shift working in a team rota pattern of 4 shifts on and 4 days off: 06:45 to 19:00 for 2-day shifts followed by 2-night shifts of 18:45 to 07:00, Rolling rota available 2 years in advance.
• These patterns are contractually agreed with the customer: whereas there may be opportunities for a part-time or mutually agreed "Bank" contract, we require all employees to work full shifts, and part-time employees still need to carry out some Night shifts
• You refer a colleague who successfully join us? That is £150 each time!

What are the minimum requirements?

• Previous Police/Security/forces experience would be beneficial
• You will just need a reasonable level of spoken and written English and basic numeracy
• Competent in IT and using a computer.
• Full valid driving licence.
• Must have RTW in UK, Lived in UK British Passport or ILR for 3 years + no gaps out of country more than 3 months
• All candidates are subject to police vetting checks - clean driving/criminal record is essential

A Little More About The Role…

The custody suites can be an energetic place to work, with no two shifts the same. Whilst detained, we provide individuals with all their physical, mental healthcare and wellbeing needs. As well has escorting detainees, making recorded observations as per their individual plan, you will work with colleagues and the Police to deal with any detainee that is a risk of harming themselves.

You will be working in a small team alongside Police Officers: whilst also having the support of experienced Senior Custody Detention Officers to learn from.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Documents

• Job Description, Custody Detention Officer, Apr-22 Update.pdf (73.12 KB)

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