Destination Service Manager - EMEA

ByteDance; London; On-site; GBP 85,000 - 100,000; Full time

Job summary

A leading global technology company is seeking a Service Manager to oversee destination services for employees in the EMEA region. The role focuses on managing vendor performance, ensuring high service delivery, and enhancing employee experiences during relocation. Ideally requires a Bachelor's degree and experience in vendor management, along with fluency in English and Mandarin. The company values diversity and aims to create an inclusive workplace.

Qualifications

• At least 4 years of experience in vendor management or operations.
• Fluent in English and Mandarin Chinese.

Responsibilities

• Overseeing the landing destination services in the EMEA region.
• Managing local vendors and improving employee satisfaction scores.
• Monitoring vendor spending and ensuring efficient operations.

Skills

Vendor Management

Data Analysis

Problem Solving

Communication

Education

Bachelor's degree or above

Job description

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Responsibilities
Destination Services Team is a part of the Employee Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.
Destination services include:
Home rental service: Assist with finding housing options, negotiating lease terms
Settling-in service: Assist with bank account opening, utilities set up, etc
Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting
School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:
1. Responsible for overseeing the landing destination services in all countries in the EMEA region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
2. Assign cases in the EMEA region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
3. As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
4. Monitor and manage vendor spending, by reviewing invoices, and ensuring a cost-efficient approach is taken.
5. Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
6. Responsible for employee experience improvement, which involves building and updating the knowledge base for all EMEA countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
7. Participating in the new RMC invite tenders procurement process and evaluation.

Qualifications
Minimum Qualifications:
- Bachelor's degree or above.
- At least 4 years of experience in vendor management or operations, able to motivate vendors and mobilize their resources to achieve business goals.

Preferred Qualifications:
- Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs.
- Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
- English and Mandarin Chinese speaking, since this role will support Chinese employees.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.


Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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