Destination Associates

Scottish Canals; Fort Augustus; On-site; GBP 60,000 - 80,000; Full time

Job summary

Scottish Canals is recruiting enthusiastic Destination Associates for the Caledonian Canal Centre, supporting a vibrant tourism environment. Responsibilities include customer service, food preparation, and maintaining cleanliness. This seasonal role, starting Spring 2025 and running until October 2025, offers a competitive hourly rate, uniforms, and training. Ideal candidates possess excellent communication skills and a passion for public engagement.

Qualifications

• Enjoyment for dealing with the public and delivering professional service.
• Ability to work under pressure and manage time effectively.
• Flexible approach and willingness to learn across various roles.

Responsibilities

• Preparing and serving hot and cold drinks.
• Navigating customer payments and stock management.
• Engaging with customers to provide excellent service.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Customer service

Job description

Scottish Canals is looking for Destination Associates at the Caledonian Canal Centre!

We are looking for passionate, enthusiastic, and motivated individuals to join the team from Spring 2025 and throughout until October 2025 .

If you’re interested in tourism, travel, international visitors and food & drink, then this could be the perfect job for you.

From welcoming thousands of UK and international visitors, to supplying information and serving customers, our Destination Assistants enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, keep our attraction looking its best and help to ensure our visitors have a 5-star trip to remember. This role will involve customer service, cash handling and the preparation of food and drink. Full uniform and training will be provided.

Key Duties include:

• Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
• Cleaning and sanitising work areas, utensils and equipment.
• Describing menu items and suggesting products to customers.
• Serving customers and taking orders and communicating with the kitchen.
• Welcome, engage and inform our customers to exceed expectations.
• Description and selling of our products and services.
• Receiving, pricing, and distributing stock supplies.
• Receiving and processing customer payments.
• Cleaning and tidying public areas.
• Stock movement and replenishment.
• Assisting in other departments of the business when requested.

To be successful you will have:

• Excellent interpersonal skills and communication skills
• A real enjoyment for dealing and helping the public
• The ability to deliver a professional service to customers
• The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
• Good time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role and willingness to learn

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour. You will work on a rota which may include weekends and bank holidays.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 02/06/2025 by TN United Kingdom