Despatch Supervisor (Nights)

Agrial Fresh Produce; Shevington; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Life Assurance: 3x basic salary

Employee Assistance Programme and BUPA

33 days annual leave

Learning & development schemes

Employee discount platform

Job summary

Agrial Fresh Produce in Wigan is seeking a Despatch Supervisor to lead the Despatch team on night shifts (Sun–Thu, 13:00–21:00). You will manage daily despatch operations to meet customer orders on time, ensure food safety, quality, and regulatory compliance, and drive delivery performance and efficiency.

Key duties include overseeing the Despatch team, KPI monitoring, FIFO stock rotation, ERP data entry, accuracy of paperwork, and collaboration with Production and Transport.

Qualifications

• Experience leading a team in food manufacturing, FMCG or logistics.
• Strong leadership, communication and people management skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Organise and supervise the Despatch team to meet deployment, cost and delivery targets.
• Monitor KPI performance and address bottlenecks with the team, using root-cause analysis.
• Ensure FIFO stock rotation and complete traceability and compliance records.
• Oversee accurate ERP data entry and paperwork in line with procedures.
• Collaborate with Production and Transport teams and cover for BUUK Logistics Ops Manager when needed.
• Ensure quality checks, correct labelling and finished product documentation is in place.
• Manage sickness absence and performance issues with HR guidance and coaching.

Skills

Leadership

Team management

Organisational skills

Food safety knowledge

Problem solving

Tools

ERP/WMS systems

MS Office

Job description

Despatch Supervisor (Nights)

We have an exciting new opportunity for a Despatch Supervisor to join our Despatch team at Agrial Fresh Produce in Wigan, WN5 0LB.

Your main role will be to manage the daily operation of the Despatch function to ensure customer orders are fulfilled accurately, on time and in compliance with food safety, quality and legal requirements. You will be accountable for all activities required to achieve delivery performance targets and operational efficiency.

Working hours: 5 days per week (Sunday- Thursday), 13:00-21:00

Pay: £36,000 per annum

Main Responsibilities

• Organise, manage and oversee the Despatch team to ensure adequate resources are deployed in line with cost controls and delivery targets. Provide clear direction, motivation, and support all team members through effective management and positive leadership. Promote a culture of accountability, teamwork, and continuous improvement within the Despatch function.
• Manage KPI’s and take action to ensure they are met on a daily and weekly basis. Review progress to ensure optimal performance and efficiency, addressing and responding promptly to any issues or bottlenecks in the area to implement solutions and conduct root cause analysis to improve workflow and productivity, involving the team and providing effective communication.
• Ensure stock rotation is carried out in accordance with the FIFO process, with all used and unused products accurately documented to maintain full traceability and compliance with stock rotation requirements.
• Oversee accurate and timely data entry into the ERP system, ensure all paperwork and documentation are completed correctly, in adherence to established procedures, while maintaining data integrity.
• Work in strong collaboration with Production and Transport teams and deputise for the BUUK Logistics Operations Manager as and when required to ensure seamless operations that meet business needs.
• Manage the Despatch team to ensure adherence to established procedures, overseeing the inspection of outgoing finished products for quality and accuracy, while ensuring correct labelling, documentation, and tracking information are completed in line with company standards.
• Manage and oversee sickness absence including return to work interviews and address disciplinary and grievance issues with guidance from HR. Challenge any underperformance through positive support, coaching, additional training when necessary, initiating formal action in accordance with procedure and guidance from HR when required.
• Ensure a high standard of housekeeping is maintained throughout the Despatch area by driving Good Manufacturing Practices. Conduct GMP and Health and Safety audits reinforcing a positive behaviour and dealing with non-compliance by educating and directing employees.

Skills and Experience Required

• Previous experience in a supervisory role within food manufacturing, FMCG, or logistics.
• Strong leadership, communication and team management skills with the ability to motivate and develop a team.
• Excellent organisational skills and attention to detail.
• Good knowledge of ERP/WMS systems and MS Office
• Flexible, reliable, and able to thrive in a fast-paced environment.

What You Will Get In Return

• An annual salary of £36,000, inclusion in our annual bonus scheme and a range of employee benefits you’d expect from a market leading business, including:
• Life Assurance: 3x your basic salary paid to your nominated beneficiary.
• Employee Assistance Programme and BUPA: Providing a Remote GP service along with a 24/7 helpline for financial, legal, medical and life issues, as well as access to BUPA Membership.
• Annual leave entitlement: 33 days annual leave per annum inclusive of UK Bank Holidays which increases with service, as well as the option to purchase up to 2 additional working weeks of holiday per annum.
• Learning and Development: Personalised induction and regular learning and development courses and schemes: From L2 to L7 Funded Apprenticeships, Leadership Development Programme, First-Aid and MHFA Training, and many more!
• Benefits Platforms: Employee discount platform for multiple retailers and access to salary finance schemes for bicycles, gyms, and financial assistance.
• Other: Recognition awards, Regular Employee Engagement days, attendance incentives, an annual volunteering day, as well as access to a free physio and our on-site Occupational health nurse.

About Us

Agrial Fresh Produce is one of three UK food manufacturing sites within Agrial Fresh Produce Ltd, which is an autonomous part of the larger 17,500 employee strong French co-operative group, Agrial.

Our Wigan site is a well-established business unit that processes and distributes pre-packed, ready to eat, fresh salad bags and bowls to some of the UK's well-known retailers and restaurants. We are based on Martland Park Industrial Estate, which is ideal for travel on the M61, M6 and M62. The business has other operations in the UK, known commonly with our recognisable Florette salad brand and we are one of the UK’s leading producers in the industry. In total, we sell on average around 600,000kg of products every week - an unbe-leaf-able amount!

Agrial has operations across 11 countries, with 100 industrial sites, and a 2024 turnover of €7.1bn across 5 food divisions which comprise of Beverage, Dairy, Meat, Fresh Produce & Agricultural operations; it’s not just about lettuce! As well as 2 factories we also have a farming operation – Agrial Fresh Farms. All UK sites operate under the name of Agrial Fresh Produce Limited and fall under Agrial's vegetable division. We have a recipe for success through our EPIC values and working together as one team.

Next Steps

It’s an exciting time to join our business as we look for new starters to join us to innovate in everything we do! We’re looking for positive and driven people to join our professional team. If you have the skills or experience we are looking for, and want a fresh challenge we would love for you to join us on our journey!

Agrial Fresh Produce reserve the right to close this vacancy once we have received sufficient applications.

Visa Sponsorship

This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship, either now or in the future. Applicants must be able to demonstrate their ongoing eligibility to work in the UK without the need for employer sponsorship.

Equal Opportunities

Agrial Fresh Produce Ltd is an Equal Opportunities employer.

In addition, as part of Responsible Recruitment, Agrial Fresh Produce Ltd believes in the Employer Pay Principle. No worker should pay for a job – the costs of recruitment should be borne not by the worker but by the employer.

We are committed to supporting the mental health and wellbeing of all of our staff. That’s why we’ve taken the Mental Health at Work Commitment and are currently delivering a programme of activities to ensure that everyone can have open and honest conversations about their wellbeing in the workplace and feel supported. We encourage applications from persons with experience of poor mental health and are committed to supporting our employees to fulfil their potential and perform at their best in work