Despatch - Despatch Supervisor

Finsbury Food Group; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food manufacturer in Cardiff is seeking a Despatch Supervisor to oversee the dispatch process, ensuring efficiency and compliance with safety standards. The ideal candidate will have a background in warehouse management, strong leadership qualities, and excellent communication skills. This role offers competitive salary, enhanced benefits, and opportunities for career development in a dynamic environment.

Benefits

Enhanced Maternity & Paternity Leave

Enhanced Pension Scheme

Death in Service Benefit

Free Employee Assistance Programme

Retail discounts

Company shop access

Refer a Friend Scheme

Employee Recognition Awards

Learning & Development opportunities

Qualifications

• Experienced in a warehouse supervisory or managerial role.
• Detail-oriented with strong decision-making and task prioritisation skills.
• Confident communicating with internal and external stakeholders.

Responsibilities

• Manage the end-to-end process for finished goods.
• Supervise warehouse staff and operations to ensure smooth processes.
• Ensure compliance with food safety and GMP standards.

Skills

Warehouse supervisory experience

Decision-making skills

People management

Communication

Microsoft Excel proficiency

Education

English and Maths qualifications

CILT qualifications or equivalent

Tools

Microsoft Office

Job description

Location: Cardiff, Maes-Y-Coed Road, Cardiff CF14 4XR

Shift: 4 shifts on, 4 shifts off, 6am - 6pm

Salary: Competitive, with opportunities for growth

Our Memory Lane Cakes site is one of our cake bakeries within Finsbury Food Group. We make a large percentage of the UK's sharing cakes from retailer own brands cakes, tray bakes through to party cakes like Caterpillar cakes. They employ over 850 people on site and the sites runs 24/7, which encompasses a culture of Team work, friendly and respectful leadership and a focus on Continuous improvement at all levels.

We have an exciting opportunity to join our Supply Chain function as a Despatch Supervisor at our Memory Lane Cakes site in Cardiff, part of the Finsbury Food Group. This is a hands-on leadership role, ideal for someone with strong delegation and people management skills who thrives in a fast-paced warehouse environment and is ready to take ownership of the finished goods dispatch process.

Every day is different, and this role offers the chance to lead a key function within the site, directly influencing warehouse efficiency and customer satisfaction. If you’re passionate about logistics, continuous improvement, and leadership, this could be the perfect next step.

Responsibilities:

As a Despatch Supervisor, you will be responsible for managing the end-to-end process for finished goods. This includes overseeing the flow from goods-in received from production, through the picking and packing stages, and finally to despatch. You will delegate tasks on behalf of direct reports and your line manager when necessary. In addition, you will supervise and manage warehouse staff and daily operations to ensure everything runs smoothly. A key part of your role involves ensuring the timely unloading and loading of vehicles, along with maintaining accurate documentation throughout the process.

You will be expected to uphold standards in food safety, legality, good manufacturing practices (GMP), and departmental safety. Stock control and rotation will also fall under your responsibilities, helping to minimize the risk of low-code or out-of-life products. Effective resource planning is essential, including monitoring staff holidays and ensuring adequate coverage. You'll also be expected to identify and escalate any departmental issues as they arise. Finally, you will play a crucial role in driving continuous improvement across the team and operational processes.

Ideally, This Is You

• Experienced in a warehouse supervisory or managerial role
• Detail-oriented with strong decision-making and task prioritisation skills
• An excellent communicator with strong delegation and people management skills
• Confident communicating with internal and external stakeholders
• Computer literate, especially in Microsoft Excel and Office tools
• CILT qualifications or equivalent (desirable)
• English and Maths qualifications (essential)

What's in it for you?

• Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
• Enhanced Pension Scheme for our employees
• Death in Service Benefit
• Free Employee Assistance Programme (open to colleagues and their families)
• Retail discounts accessible via our Benefits Hub platform!
• Company shop available at sites (heavily discounted, yummy products!)
• Refer a Friend Scheme (up to £300 per referral – t&cs dependent)
• Employee Recognition Awards· Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!)
• An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more!