Despatch - Despatch Supervisor

Finsbury Food Group Plc; Cardiff; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in cake production seeks a Despatch Supervisor for their Cardiff site. This hands-on leadership role involves managing the dispatch processes and ensuring efficiency in a dynamic warehouse environment. Ideal candidates will have supervisory experience, strong communication skills, and a commitment to continuous improvement.

Benefits

Enhanced Maternity & Paternity Leave

Enhanced Pension Scheme

Free Employee Assistance Programme

Retail discounts via Benefits Hub

Company shop with discounted products

Refer a Friend Scheme

Employee Recognition Awards

Extensive Learning & Development opportunities

Qualifications

• Experience in a warehouse supervisory or managerial role.
• Strong decision-making and task prioritisation skills.
• Computer literate, especially in Excel.

Responsibilities

• Manage the end-to-end process for finished goods dispatch.
• Supervise warehouse staff and daily operations.
• Ensure standards in food safety and documentation.

Skills

Warehouse supervisory experience

Detail-oriented

Decision-making

Task prioritisation

Communication

People management

Microsoft Excel

Microsoft Office tools

Education

CILT qualifications or equivalent

English and Maths qualifications

Job description

Maes-Y-Coed Road, Cardiff CF14 4XR, UK Req #99

Shift: 4 shifts on, 4 shifts off, 6am - 6pm

Salary: Competitive, with opportunities for growth

Our Memory Lane Cakes site is one of our cake bakeries within Finsbury Food Group. We make a large percentage of the UK's sharing cakes from retailer own brands cakes, tray bakes through to party cakes like Caterpillar cakes. They employ over 850 people on site and the sites runs 24/7, which encompasses a culture of Team work, friendly and respectful leadership and a focus on Continuous improvement at all levels.

We have an exciting opportunity to join our Supply Chain function as a Despatch Supervisor at our Memory Lane Cakes site in Cardiff, part of the Finsbury Food Group. This is a hands-on leadership role, ideal for someone with strong delegation and people management skills who thrives in a fast-paced warehouse environment and is ready to take ownership of the finished goods dispatch process.

Every day is different, and this role offers the chance to lead a key function within the site, directly influencing warehouse efficiency and customer satisfaction. If you’re passionate about logistics , continuous improvement, and leadership, this could be the perfect next step.

This is what you'll actually do!

As a Despatch Supervisor, you will be responsible for managing the end-to-end process for finished goods. This includes overseeing the flow from goods-in received from production, through the picking and packing stages, and finally to despatch .

You will delegate tasks on behalf of direct reports and your line manager when necessary. In addition, you will supervise and manage warehouse staff and daily operations to ensure everything runs smoothly. A key part of your role involves ensuring the timely unloading and loading of vehicles, along with maintaining accurate documentation throughout the process.

You will be expected to uphold standards in food safety, legality, good manufacturing practices (GMP), and departmental safety. Stock control and rotation will also fall under your responsibilities, helping to minimize the risk of low-code or out-of-life products.

Effective resource planning is essential, including monitoring staff holidays and ensuring adequate coverage. You'll also be expected to identify and escalate any departmental issues as they arise. Finally, you will play a crucial role in driving continuous improvement across the team and operational processes.

Ideally, this is you:

• Experienced in a warehouse supervisory or managerial role
• Detail-oriented with strong decision-making and task prioritisation skills
• An excellent communicator with strong delegation and people management skills
• Confident communicating with internal and external stakeholders
• Computer literate, especially in Microsoft Excel and Office tools
• CILT qualifications or equivalent (desirable)
• English and Maths qualifications (essential)

What's in it for you?

• Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
• Enhanced Pension Scheme for our employees
• Free Employee Assistance Programme (open to colleagues and their families)
• Retail discounts accessible via our Benefits Hub platform!
• Company shop available at sites (heavily discounted, yummy products!)
• Refer a Friend Scheme (up to £300 per referral – t&cs dependent)
• Employee Recognition Awards· Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!)
• An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more!