Desktop Technician

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 24,000 - 32,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a Desktop Technician to join their Digital Services Team. This role requires you to provide on-site IT support for multiple healthcare sites, ensuring optimal performance of desktop hardware and systems. Candidates should possess strong customer service skills, technical proficiency in Windows OS, and experience in a corporate setting. This position offers the opportunity to work in a supportive and innovative environment.

Qualifications

• Recent experience supporting PCs, software, and desktop equipment in a corporate environment.
• Excellent customer service and communication skills.
• Ability to provide customer-focused support within SLA targets.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
• Troubleshoot issues in person, by phone, or email.
• Provide end-user assistance and resolve incidents recorded by the Service Desk.

Skills

Customer Service

Problem Solving

Windows OS Support

Microsoft Office

Job description

Northumbria Healthcare is investing in new technology to transform care delivery. The multi-million pound programme aims to ensure robust and resilient services at all times.

An opportunity has arisen for a Desktop Technician to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Service Support Team, you will resolve incidents recorded by the Service Desk. The role is based at the Manufacturing and Innovation Hub in Seaton Delaval, providing on-site support for IT hardware and systems, as well as support for other Trust sites including North Tyneside General Hospital, Hexham General Hospital, and the Northumbria Specialist Emergency Care Hospital in Cramlington.

Please note: We reserve the right to close this vacancy early once sufficient applications are received. Previous applicants need not apply.

The Desktop Technician will install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal performance. You will troubleshoot issues in person, by phone, or email, and provide end-user assistance as needed.

Essential skills include support for Windows OS, desktop hardware, and Microsoft Office suites, along with excellent customer service and communication skills. You should have recent experience supporting PCs, software, and desktop equipment in a corporate environment, providing customer-focused support, problem solving, and incident resolution within SLA targets.

Northumbria Healthcare manages multiple hospitals and clinics across a large geographical area, including a state-of-the-art emergency care hospital—the first of its kind in England. We are committed to innovation, quality, and staff support. Working here offers a high quality of life, with excellent schools, a rich history, and a vibrant community.

For more details or informal visits, contact:

• Name: Rob Kirkpatrick
• Job Title: Service Support Manager
• Email: [e-mail]
• Phone: [phone]