Desktop Support Technician

TN United Kingdom; Ashton-under-Lyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Desktop Support Technician to join their team at a local school. This role offers an exciting opportunity to provide essential IT support, upgrade over 550 PCs, and ensure smooth operations in a dynamic educational environment. The ideal candidate will have a strong background in desktop technologies, excellent communication skills, and a valid DBS. If you are passionate about technology and education, this is the perfect opportunity for you to make a difference!

Qualifications

• Must hold a valid DBS.
• Experience in desktop support for Windows environments.
• Ability to diagnose and resolve IT issues.

Responsibilities

• Provide day-to-day IT support within the school.
• Involved in upgrades on over 550 PCs.
• Maintain strong relationships with customers.

Skills

Desktop Technologies (Windows 7-10)

1st and 2nd Line Support (Microsoft Office)

Printer Maintenance and Troubleshooting

Good Communication Skills

Teamwork

Fault Diagnosis

Customer Relationship Management

Following Procedures

User Administration (Microsoft Server)

Basic Networking Knowledge

Job description

Job Description

IT Desktop Support Technician needed at a local school for a minimum of 4 weeks, with the potential for extension!

***Must hold a valid DBS***

Hours – 8am to 4:30pm, with an hour unpaid lunch (37.5 hours per week)

Location – Near Ashton-Under-Lyne

Reporting to the School’s IT Manager, as the IT Desktop Support Engineer, you will be involved in upgrades on over 550 PCs and providing general day-to-day IT support within the school. It is essential that you hold a valid DBS.

• Good knowledge of desktop technologies supporting Windows 7 through Windows 10
• Experience with 1st and 2nd Line support for Microsoft Office 2010, 2013, 2016, and Office365
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work effectively as part of a team
• Ability to diagnose faults and find solutions
• Ability to maintain strong relationships with customers
• Able to follow established procedures and documentation
• User administration experience with Microsoft Server 2008, 2012, 2016
• User administration experience with Exchange 2010, 2013, 2016, and Office365
• A basic understanding of networking protocols and devices