Desktop Support Technical Apprentice

Lockheed Martin; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major defense contractor is seeking a Desktop Support Technical Apprentice in Bedford. This role offers a chance to start a career in IT, providing technical support for various systems and devices. The ideal candidate should have strong organizational skills, analytical thinking, and a passion for customer service. Job responsibilities include assisting users, managing incidents, and participating in technology projects. This position supports career development through an apprenticeship program.

Benefits

Private Medical Insurance

Competitive Pension

Dental

Life Assurance

Employee discounts

Employee Assistance Program

Internal training and development

Flexible working options

Enhanced family leave policies

Responsibilities

• Assist with day-to-day technical support for end-users of client systems and devices.
• Use Service Desk ticket management system for incidents & requests.
• Assist with maintaining the asset tracking system.
• Participate in project work, including software and hardware refresh programmes.
• Help deploy, maintain and support iOS devices.
• Assist with software vulnerability management.
• Possible travel to support other sites within the UK.

Skills

Good organisational abilities

Analytical and logical thinking

Self-motivated with initiative to learn

Customer service skills

Team player and initiative

Problem determination skills

Communication skills

Education

GCSE or equivalent English (Grade Pass)

GCSE or equivalent Maths (Grade Pass)

GCSE or equivalent IT (Grade Pass)

Job description

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Desktop Support Technical Apprentice, Bedford

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Client:

Lockheed Martin

Location:

Bedford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5b28aee9b093

Job Views:

21

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Desktop Support Technical Apprentice

Information Technology

Ampthill - Bedfordshire

About the Role

We are looking for anIT Apprentice to join our team and provide essential support across a range of IT services. This is an exciting opportunity for someone looking to start their career in IT, gaining hands-on experience while learning from experienced professionals. The successful candidate will play a key role in delivering day-to-day technical support and will be involved in a variety of tasks and projects, helping to ensure the smooth running of our IT systems.

Responsibilities include, but are not limited to:

• Assist with the day-to-day technical support for end-users of client systems, VOIP telephones,smartphones, tablets, printers and computer hardware
• Assist with incidents & requests using Service Desk ticket management system.
• Assist with maintaining the asset tracking system when required
• Participate in project work as required such as software and hardware refresh programmes
• Help deploy, maintain and support iOS devices
• Assist with software vulnerability management
• Possible travel to support other sites within the UK

Required skills, qualifications and experience

• Good organisational abilities
• Analytical and logical thinking
• Self-motivated with initiative to learn from colleagues
• A desire to build a career within Lockheed Martin
• Ability to demonstrate customer service skills
• Interest in end user IT support
• Must be a good team player and able to use own initiative
• Must have good problem determination skills
• Communication skills – both written and verbal

Apprentice

Desktop Support Technical Apprentice

Information Technology

Ampthill - Bedfordshire

About the Role

We are looking for anIT Apprentice to join our team and provide essential support across a range of IT services. This is an exciting opportunity for someone looking to start their career in IT, gaining hands-on experience while learning from experienced professionals. The successful candidate will play a key role in delivering day-to-day technical support and will be involved in a variety of tasks and projects, helping to ensure the smooth running of our IT systems.

Responsibilities include, but are not limited to:

Assist with the day-to-day technical support for end-users of client systems, VOIP telephones,smartphones, tablets, printers and computer hardware

Assist with incidents & requests using Service Desk ticket management system.

Assist with maintaining the asset tracking system when required

Participate in project work as required such as software and hardware refresh programmes

Help deploy, maintain and support iOS devices

Assist with software vulnerability management

Possible travel to support other sites within the UK

Required skills, qualifications and experience

IT skills

Attention to detail

Good organisational abilities

Analytical and logical thinking

Team working

Self-motivated with initiative to learn from colleagues

A desire to build a career within Lockheed Martin

Ability to demonstrate customer service skills

Interest in end user IT support

Must be a good team player and able to use own initiative

Must have good problem determination skills

Communication skills – both written and verbal

Qualifications

GCSE or equivalent English (Grade Pass) essential

GCSE or equivalent Maths (Grade Pass) essential

GCSE or equivalent IT (Grade Pass) desired

Job Reference Number

17147BR

Employee Type

Full Time

Hours Per Week

37.5

Working Schedule

4xFlex

Country

United Kingdom (UK)

Clearance Required for Role

SC

Graduate, Intern or Apprentice Vacancy?

Yes

What we offer you

At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.

We are an employer in support of and offering Flexible working with the option to also work a 4 day week depending on business requirements, where you have the option of Fridays off. We offer Competitive salaries alongside a flexible holiday entitlement.

We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below:

Private Medical Insurance

Competitive Pension

Dental

Critical Illness

Life Assurance

Travel Insurance

Employee discounts for top high street shops

Employee Assistance Program which includes free face to face counseling sessions, Legal advice, Financial advice, etc

Internal training and development alongside our Education assistance programmes

Reimbursement for a professional membership

Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave

Business Environment

This exciting opportunity for a Desktop Support Apprentice will be based at the Ampthill location within the IT Function. The IT Function provide UK wide support to all the business areas.

This role provides opportunity to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.

Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.

Equal Opportunity Statement

Lockheed Martin is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence. By engaging with all our employees' diverse talents and experiences every day, we can innovate different and better, creating cutting edge solutions and unparalleled customer value.

We know that diversity of thought leads to better solutions for our customers. Our top priority is finding the best candidate for the job and if you are interested in the position, we’d love to hear how you might contribute to our mission and our team and would encourage you to apply, even if you don’t believe you meet every one of the criteria set out in our job advert. In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process. If you require assistance or adjustments to participate in the job application or interview process, please contact or call 023 92 458 000.

Desktop Support Technical Apprentice | LM Careers