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Desktop Support Specialist - Manchester, England, United Kingdom - Humankind
MK Global Training
Manchester
On-site
GBP 60,000 - 80,000
Full time
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Job summary
Join a forward-thinking company as a Desktop Support Specialist, where you'll be at the forefront of IT support. This role offers the chance to provide comprehensive desktop support to both on-site and remote users, ensuring smooth operations through effective troubleshooting and maintenance of hardware and software. Collaborate with vendors and enhance your skills while working with diverse operating systems, including Windows, macOS, and Linux. If you're passionate about technology and customer service, this position is an exciting opportunity to grow within a dynamic IT support team.
Qualifications
- Experience in Desktop Support roles with strong technical skills.
- Knowledge of operating systems and desktop management tools.
Responsibilities
- Provide level 2 and 3 desktop support for users.
- Install and maintain desktop operating systems and applications.
- Troubleshoot technical issues to minimize downtime.
Skills
Tools
Job description
Desktop Support Specialist
This is an exciting opportunity to join a client who continues to grow and deliver customer-centric solutions. We are seeking a motivated and collaborative Desktop Support Specialist to join our IT support team.
- Provide level 2 and level 3 desktop support for on-site and remote users.
- Install, configure, and maintain desktop operating systems and applications.
- Troubleshoot technical problems and minimize downtime.
- Manage inventory, installations, upgrades, and repairs of office hardware, including end-user equipment and video conferencing kit.
- Collaborate with vendors or third parties as required.
- Previous experience in a similar Desktop Engineer/Technical Support role.
- Strong background in supporting Windows, macOS, and Linux operating systems.
- In-depth knowledge of desktop hardware, software applications, and peripherals.
- Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell/Bash), network protocols, and virtual desktop infrastructure (VDI).
- Excellent communication and customer service skills.
We pride ourselves on delivering innovative solutions that meet the evolving needs of our clients.
Entry level
Contract
Information Technology
IT System Training and Support
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