Desktop Support Specialist - 9 Month Fixed Term Contract

Grant Thornton Ireland; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist for a nine-month contract in Belfast. This role offers a fantastic opportunity to work within a dynamic IT Service Desk team, providing essential support to both onsite and remote users. You'll be responsible for troubleshooting hardware and software issues, managing assets, and ensuring smooth operations of PCs and networks. If you're eager to grow your career in a supportive environment while gaining valuable experience in a large organization, this position is perfect for you. Join a team that values diversity and inclusion, where your contributions will be recognized and appreciated.

Qualifications

• 2+ years of experience in deskside support in a corporate environment.
• Strong knowledge of Windows 10 & 11 and Office 365.

Responsibilities

• Provide 1st/2nd level Helpdesk support both onsite and remotely.
• Install, configure, and support PCs running Windows 10 & 11.

Skills

Deskside Support

Windows 10 & 11

Office 365

MS Teams

PC/Laptop Hardware Configuration

Troubleshooting

AD/TCP/IP Network Knowledge

Problem Solving

Communication Skills

Education

Degree in IT or related field

Technical Certification

Job description

Desktop Support Specialist - 9 Month Fixed Term Contract

Apply locations Belfast time type Full time posted on Posted 6 Days Ago job requisition id JR7378

We are Grant Thornton

Grant Thornton Ireland is rapidly approaching 2,600 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they’re located.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located.

The Opportunity

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. The position within the IT Service Desk and is for a Desktop Support Specialist within our Belfast office for a nine month contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role:

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely
• Monitor Service Desk Queue
• Installation, Configuration and Support of PCs, running Windows 10 & 11
• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
• Management of Assets
• Determine proper escalation path for non-resolved issues.
• Participate in and contribute to a dynamic IT team

Skills & Attributes:

• Minimum of 2 years’ experience in deskside support in a corporate IT environment
• Degree / Technical certification in IT or related field
• Strong knowledge of Windows 10 & 11 / Office 365 / MS Teams
• PC / Laptop hardware configuration and troubleshooting
• Mobile Devices / Mobile OS
• AD / TCP/IP Network knowledge
• The ability to work on your own initiative and be a self-starter
• Proven planning and organisational skills
• Exceptional problem solving and troubleshooting skills
• The willingness and ability to work co-operatively with others as part of a team
• Frequent travel to our regional offices for onsite visits
• Good interpersonal and communication skills

Equity, diversity and inclusion

At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them.