Desktop Support Specialist

JR United Kingdom; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic creative agency as a Desktop Support Specialist, where you will play a crucial role in maintaining desktop infrastructure. This exciting position involves supporting both on-site and remote users, troubleshooting technical issues, and ensuring minimal downtime. You'll work with a variety of operating systems, manage office hardware, and collaborate with vendors to enhance the user experience. This is a fantastic opportunity to be part of a growing team that values customer-centric solutions and innovative problem-solving.

Qualifications

• Experience in Desktop Engineer / Technical Support roles.
• Strong background in supporting various operating systems.

Responsibilities

• Provide support for desktop-related issues for on-site and remote users.
• Install, configure, and maintain desktop operating systems and applications.

Skills

Desktop Support

Windows OS

macOS

Linux

Customer Service

Technical Troubleshooting

Tools

SCCM

MDT

PowerShell

Bash

VDI

Job description

Social network you want to login/join with:

We are looking for a passionate, motivated, and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position, you will play a pivotal role in the smooth day-to-day operation of their desktop infrastructure.

In this role, you will provide support for desktop-related issues for both on-site and remote users, handling a range of level 2 and level 3 support tickets. You will install, configure, and maintain desktop operating systems and applications, troubleshoot technical problems, and ensure that downtime is minimized. The role will primarily focus on office hardware such as end-user equipment and video conferencing kits, managing inventory, installations, upgrades, and repairs, including working with vendors or third parties where applicable.

This is an exciting opportunity to join a client that continues to grow and prides itself on delivering a customer-centric approach while solving problems for their clients.

The successful candidate will have:

• Previous experience in a similar Desktop Engineer / Technical Support role
• Strong background in supporting Windows, macOS, and Linux operating systems
• In-depth knowledge of desktop hardware, software applications, and peripherals
• Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols, and virtual desktop infrastructure (VDI)
• Excellent communication and customer service skills

If you are interested in finding out more, please apply for the role with an up-to-date copy of your CV. If you have any questions you would like to discuss first, please call Adam at 07425 559 243.